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Compliance and Safety Specialist

2 months ago

Greensboro, United States RATP Dev USA Full time
Job Summary

The Compliance Monitor plays a critical role in ensuring the safety and compliance of our operations. This position is responsible for championing a "safety first" mindset and ensuring that all aspects of our service meet the highest standards.

Key Responsibilities
  • Conduct Interviews and Evaluations: Actively participate in or independently conduct interviews for new operators, recommending the hiring of new operators to management.
  • Assess Operator Suitability: Determine the suitability of candidates for operator positions and evaluate their preparedness for service prior to graduating into revenue service.
  • Conduct Observations and Coaching: Conduct observational spot checks on operators, assessing their safety, driving, and customer service skills. Provide on-the-spot coaching, training, and evaluations to help operators overcome operational challenges and comply with company policies and client specifications.
  • Monitor and Report Safety Conditions: Perform on-road observations to verify the proper implementation of policies and procedures, reporting safety conditions that may impact safety, service, or routes.
  • Disciplinary Actions: Support or perform all necessary disciplinary actions up to and including terminations for policy or procedural violations that occur while operators are in revenue service.
  • Customer Service and Communication: Engage in face-to-face communication with the riding public to address customer service inquiries and on-the-ground questions.
  • Accident Investigations: Initiate investigations into accidents, interview operators to determine responsibility, take necessary actions, and submit reports to management.
  • Reporting and Documentation: Provide daily, weekly, and monthly reports, and conduct site checks and road observations in accordance with client and local policies, documenting findings and providing necessary reports to the safety manager.
  • Vehicle Inspections and Maintenance: Perform wheelchair securement and vehicle cleanliness checks on in-service vehicles, and monitor street operations for on-time performance, schedule adherence, and route compliance.
  • Emergency Response: Respond to accidents and incidents, assisting in managing the situation, collecting required information, and supporting dispatch and operations staff in resuming service.
  • Medical Support: Accompany operators to medical facilities after accidents or injuries, ensuring proper administration of post-accident drug and alcohol testing.
  • Operational Support: Assist operators with service or passenger issues, aid dispatch and maintenance staff with field vehicle change-outs, and provide feedback to safety and operations departments on service-related matters affecting safety and performance.
  • Professional Development: Continues to take advantage of ongoing education, lectures, seminars, and training resources to improve personal and professional growth and knowledge.
Requirements

The Compliance Monitor will report directly to the Safety Manager and spend approximately 95% of their time in the field. This position requires strong communication and interpersonal skills, as well as the ability to work independently and make sound judgments in high-pressure situations.

About RATP Dev USA

RATP Dev USA is a leading provider of public transportation services, committed to delivering safe, reliable, and efficient service to our customers. We are seeking a highly motivated and experienced Compliance Monitor to join our team and contribute to our mission of moving people while ensuring the safety and well-being of our passengers and employees.