Customer Service Representative
3 days ago
Join Prism Health Care Services as a Customer Service Specialist and play a vital role in delivering exceptional customer experiences. As a key member of our team, you will be responsible for providing timely transitions of care, ensuring customer satisfaction, and promoting company programs and services.
Key Responsibilities:
- Respond to customer requests courteously and with respect
- Promote company program and services to assigned referral sources
- Support the mission, vision, and strategic plan of the organization
- Accurately and efficiently handle all sales transactions
- Maintain a clean retail environment and stock levels
- Perform tasks related to patient discharge and equipment fitting
- Work with Quality Assurance to ensure details of referrals are complete and accurate
- Build and maintain positive relationships with referral sources
- Resolve customer complaints by investigating problems and making recommendations
Requirements:
- DME customer service experience preferred
- Proven performance record in customer service
- Strong knowledge of federal, state, and accrediting body regulations
- Demonstrates ability to work successfully with internal and external contacts
- Strong collaborative and demonstration skills in facilitating teamwork
- Demonstrates ability to work independently
- Clear understanding of Fort Medical and Prism Health Care Services, Inc. departments and revenue cycle positions
- Demonstrate excellent oral and written communication, problem-solving, investigational, and analytical skills
What We Offer:
- Health, Dental, Life Insurance, 401k, and generous Personal Time Off benefits
- Opportunity to work in a contemporary showroom environment
- Chance to develop strong customer service skills and build a successful career
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