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Payment Operations Manager
2 months ago
NCR Atleos is a leading provider of financial services solutions, dedicated to expanding financial access and optimizing branch operations. Our team of 20,000 employees is committed to improving operational efficiency and maximizing self-service availability for financial institutions and retailers worldwide.
Job Title: Payment Operations ManagerThe Payment Operations Manager will oversee the resources and processes associated with settlement and reconciliation operations within the business. This role involves ensuring compliance, accuracy, and efficiency of settlement practices, managing a team, and collaborating with various departments to optimize day-to-day operations.
Key Areas of Responsibility:- Oversee daily settlement operations to ensure timely and accurate processing.
- Manage and direct the Settlement Operations team members performing account settlement, set-up, and verification.
- Handle ACH origination responsibilities and incoming return item handling.
- Manage and direct settlement business analysts on supporting settlement research via databases; handle escalated settlement issues and provide effective resolutions.
- Work in conjunction with project management teams on supporting aaService clients from a settlement perspective.
- Collaborate with other departments to streamline operations and resolve any issues.
- Monitor and analyze settlement data to identify trends and areas for improvement.
- Drive change from a leadership perspective to implement automated systems and streamline existing processes to create a more efficient and effective department.
- Ensure compliance with regulatory requirements and company policies.
- Prepare and present reports on settlement operations to senior management.
- Stay updated on industry trends and best practices in settlement operations.
- Participate in special projects as required to support new products for the Company from a settlement operations and support perspective.
- Bachelor's degree in Business Administration, Finance, or a related field, or 10 or more years of comparable experience.
- Proven experience in settlement operations, with at least 5 years in a managerial role.
- Strong leadership and team management skills.
- Excellent analytical and problem-solving abilities with the ability to identify cause and effect and communicate results in a structured manner.
- Proficiency in settlement systems and software.
- Knowledge of regulatory requirements related to settlement operations.
- Strong communication and interpersonal skills.
- Ability to work under pressure and meet tight deadlines.
- Highly Proficient in Microsoft Excel.
- Solid organizational and time management skills.
NCR Atleos is an equal-opportunity employer. We are committed to hiring, training, promoting, and paying associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
We offer a comprehensive benefits package, including medical insurance, dental insurance, life insurance, vision insurance, short/long-term disability, paid vacation, and 401k.
