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Customer Service Retail Specialist

2 months ago

Chicago, Illinois, United States The UPS Store Full time

Position Overview:
The Retail Sales Associate at The UPS Store is dedicated to providing exceptional customer service to all retail clients. This role involves managing and processing packages for courier delivery while operating various office equipment such as copiers, fax machines, and point-of-sale systems.

Key Responsibilities:
- Deliver outstanding service to customers both in-store and over the phone.
- Actively listen to customer needs and collaborate with team members and management.
- Take responsibility for addressing customer shipping requirements and propose effective solutions.
- Continuously enhance knowledge of products, services, and industry trends.
- Operate all relevant equipment and software proficiently, and assist in training others.
- Maintain a tidy, organized, and safe work environment.
- Perform additional tasks as needed.

Qualifications:
- High school diploma or GED is mandatory.
- Previous experience in retail or customer service is preferred.
- Strong communication and interpersonal skills.
- Ability to effectively cross-sell and up-sell products and services.
- Excellent packing and organizational skills.
- Proficient in computer applications, including Microsoft Office and Adobe Suites.
- Exceptional phone etiquette and communication abilities, including spelling and math skills.
- Dependable, responsible, and able to lift items weighing over 40 pounds.