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Technical Support Specialist

2 months ago


San Antonio, Texas, United States Vip Staffing - zrtech Full time
Job Opportunity

We are seeking a skilled Technical Support Specialist to join our team at Vip Staffing - zrtech. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, troubleshooting technical issues, and working closely with our support team to ensure seamless service delivery.

Key Responsibilities:
  • Troubleshoot technical issues through support tickets and phone calls
  • Work on-site in North San Antonio, providing technical support to clients
  • Collaborate with the support team to identify and resolve technical issues
  • Document technical issues using Kaseya help desk ticketing system
Requirements:
  • At least 2-3 years of helpdesk experience in an Office 365 environment
  • Bachelor's degree or equivalent in direct professional experience supporting helpdesk and IT Administration
  • Excellent communication and organizational skills
  • Ability to multitask and prioritize tasks
  • Attention to detail and accuracy in completing tasks
Benefits:
  • 401(k) plan
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance