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Desktop Support Specialist
2 months ago
Job Summary:
We are seeking a skilled Desktop Support Specialist to join our team at NTT DATA. As a Desktop Support Specialist, you will provide technical support for our clients, ensuring their desktop systems are running smoothly and efficiently.
Key Responsibilities:
- Provide on-site technical support for clients, resolving issues with desktop systems, printers, and other equipment.
- Perform troubleshooting, parts replacement, systems upgrades, deployment, and repair on desktops, notebooks, printers, and tablets.
- Identify potential issues that could impact end-user experience and take corrective action.
- Interact directly with clients and internal teams to resolve issues.
- Ability to physically perform general office requirements, including lifting 50lbs or more.
Requirements:
- 2+ years of desktop support experience.
- Must have Windows Operating System environment experience.
- Experience working within ticketing systems, such as ServiceNow or comparable.
Preferred Skills:
- A+ desktop or equivalent skill set is highly recommended.
- Excellent customer service skills and active communication.
- Verbal and written communication skills with emphasis on customer service, including experience handling challenging situations and conflict resolution.
- Ability to multi-task in a dynamic, fast-paced environment.
- Strong analytical and problem-solving skills.
- Ability to work collaboratively and independently, taking initiative to identify, track, and resolve issues.
- Excellent hands-on troubleshooting skills.
- High School Diploma or equivalent is required; undergraduate degree or some college coursework preferred.
- Travel, including overnight domestic or international trips, may be required.