Assistant Operations Director
3 days ago
This position plays a critical role in supporting the Operations Director and site team in achieving exceptional living, customer service, and financial performance metrics. In the absence of the Operations Director, the successful candidate will be expected to perform their duties.
Key Responsibilities:
- Drive occupancy growth through effective marketing strategies and market reports.
- Oversee leasing and prospect management, ensuring compliance with company policies and procedures.
- Manage Purchase Order Reviews, Invoice Processing, and vendor communications.
- Assist with financial reporting, including rent and delinquency collections.
- Maintain accurate financial information in Yardi database and ensure correct posting of related charges.
- Collaborate with the Facilities Management team to resolve resident issues and develop solutions.
- Monitor customer service scores and implement action plans to resolve reported issues.
- Participate in interviewing, hiring, and onboarding of new team members, and provide training and coaching to ensure success.
Requirements:
- High School diploma or GED required; Associate's or Bachelor's degree preferred.
- Minimum of two years of experience in property management, hospitality, or customer service-oriented environment.
- Strong people management and leadership skills.
- Solid interpersonal, customer relations, and communication skills.
- Experience with Microsoft Office, including Outlook, Word, and Excel.
What We Offer:
- A competitive salary range of $60,000 - $65,000 per year.
- A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, and more.
About Us:
Balfour Beatty Investments & Communities is a leading provider of community development and property management services. We are committed to delivering exceptional living experiences and building meaningful connections with our residents and partners.
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