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Customer Experience Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative at Alysa Dimarco - State Farm Agent. As a key member of our team, you will play a vital role in providing exceptional customer service and promoting our insurance and financial services products.
Key Responsibilities- Build and Maintain Customer Relationships: Forge enduring relationships with customers, proactively follow up to ensure continued satisfaction, and employ a customer-centric approach to guide clients through comprehensive insurance options.
- Drive Business Growth: Generate leads, coordinate appointments, and effectively market tailored products and services to meet diverse customer needs.
- Provide Exceptional Service: Employ a customer-centric, needs-based approach to empower clients to make informed decisions, and drive business growth through effective marketing and sales strategies.
- Competitive Compensation: Earn a competitive hourly pay plus commission/bonus, with opportunities for career advancement within our agency.
- Benefits Package: Enjoy a comprehensive benefits package, including simple IRA, health benefits, paid time off, and professional development opportunities.
- Collaborative Environment: Thrive in a dynamic team environment, working collaboratively with our experienced agents and staff to achieve our goals.
- Marketing and Sales Skills: Demonstrate a genuine interest in marketing products and services that align with customer needs and preferences.
- Exceptional Communication Skills: Possess exceptional communication skills across all channels, including written, verbal, and attentive listening.
- People-Centric Mindset: Exhibit a people-centric mindset with a keen eye for detail, and a proactive approach to problem-solving.
- Technical Skills: Proficiency in learning and navigating computer functions efficiently.
- Collaborative Spirit: Thrive in a dynamic team environment, with a collaborative spirit and a willingness to learn and grow.
Alysa Dimarco - State Farm Agent is a trusted provider of insurance and financial services, dedicated to helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are located in Bedford Hills, NY, and serve customers with their insurance and financial services needs, including auto insurance, home insurance, life insurance, and retirement planning.
