Program Coordinator

5 days ago

Manchester, New Hampshire, United States LGC Group Full time
{"title": "Program Coordinator", "subtitle": "Support Compliance and Certification Activities", "content": "

We are seeking a highly organized and detail-oriented Program Coordinator to support our compliance and certification activities. As a key member of our Program Management team, you will be responsible for ensuring the smooth operation of our certification programs, including the management of documentation, sample testing, and certification processes.

Key responsibilities will include:

  • Confirming that all relevant program documentation and sample testing has been completed with satisfactory results to allow certification of products, ingredients, and sites on Informed programs.
  • Generating and issuing certificates to Members upon completion of certification.
  • Working closely with manufacturing sites and LGC colleagues to facilitate certification through required compliance activities.
  • Tracking blind sampling, ensuring samples are purchased and submitted in line with program requirements.
  • Assisting in post-certification surveillance activities, ensuring compliance against program requirements (including manufacturer re-reviews and Member reviews).
  • Assisting in the management and monitoring of program non-compliance cases, working closely with colleagues and Members to achieve successful resolution.
  • Working cohesively with Program Management colleagues to review Manufacturing Assessment Questionnaires (MAQs) and raw material lists against program criteria.
  • Contributing to report preparation, monitoring, and management of actions in relation to Informed Manufacturer site audits, attending onsite audits (with an experienced member of staff where necessary) and liaising directly with Members.
  • Generating and distributing data reports to ensure internal teams are fully aware of relevant program management activities and required actions.
  • Ensuring full traceability of all records by following group record keeping procedures.
  • Organizing and maintaining documents both in the Customer Relationship Management (CRM) database (Salesforce) and common shared drives as appropriate.
  • Fielding basic technical and compliance enquiries from commercial and operational teams and, when requested, Members.
  • Where required, performing relevant invoicing activities.

We offer a competitive compensation package, comprehensive medical, dental, and vision benefits, and a range of other benefits to support your well-being and career development.

At LGC Group, we are committed to creating a diverse and inclusive workplace where everyone feels valued and supported. We welcome applications from candidates with a range of backgrounds and experiences.

", "requirements": "

To be successful in this role, you will need:

  • A Bachelor's degree (or equivalent) in science, business, or a related field.
  • Broad IT competence (Word, Excel, Database, etc.).
  • Commercial awareness (desirable, not essential).
  • Strong performer with good written, verbal, and electronic communication skills.
  • Well-organized with acute attention to detail.
  • Strong interpersonal communications skills, with the ability to collaborate with a diverse group of individuals across multiple time zones and cultures.
  • Excellent time management skills - ability to multitask on numerous projects.
  • Ability to identify and contribute to solutions to problems that hinder process efficiency, customer care, and program effectiveness.
", "benefits": "

We offer a range of benefits to support your well-being and career development, including:

  • Competitive compensation package.
  • Comprehensive medical, dental, and vision benefits.
  • FSA/HSA Pre-tax savings plans for health care, childcare, and elder care.
  • Deductible Buffer Insurance and Critical Illness Insurance.
  • 401(k) retirement plan with matching employer contribution.
  • Company-paid short- and long-term disability, life insurance, and employee assistance program.
  • Flexible work options.
  • Pet Insurance for our furry friends.
  • Enhanced Parental leave of 8 additional weeks.
  • PTO that begins immediately.
  • Town Hall monthly meeting onsite/virtual, Cheer program where employees are recognized for outstanding work, Company-wide social events, frequent catered lunches, and much more.
", "language": "en"}

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