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Healthcare Operations Leader

3 months ago

Minneapolis, Minnesota, United States Capillary Technologies Full time

Job Title: Operations Manager, Healthcare

Location: Hybrid

Job Type: Full-Time

About the Role:

Capillary Technologies is seeking a skilled and experienced Operations Manager to oversee the daily functions of our healthcare division. This position demands a robust background in project and program oversight, outstanding organizational capabilities, and the ability to collaborate effectively with diverse internal teams and external partners. The Operations Manager will be responsible for all facets of the operations team and healthcare initiatives, ensuring efficient operations, prompt issue resolution, and effective communication with our clients.

Supervisory Responsibilities:

  • Recruit, interview, hire, and train new members of the operations team.
  • Manage the daily workflow of the department.
  • Conduct timely and constructive performance evaluations.
  • Administer disciplinary actions and terminations in line with company policies.

Key Responsibilities:

  • Program Management: Oversee all elements of the healthcare engagement program, ensuring smooth operations and alignment with the overarching healthcare strategy.
  • Operations Liaison: Act as the primary contact for our clients regarding all operational aspects of the program, ensuring clear and effective communication about timelines, deliverables, and problem resolution.
  • Project Coordination: Collaborate with internal teams to investigate and resolve issues, ensuring that all tasks are prioritized and executed efficiently.
  • Stakeholder Communication: Maintain open communication channels with clients and internal teams, providing regular updates on program status and performance metrics.
  • Performance Monitoring: Track and analyze program performance indicators, identifying areas for enhancement and implementing necessary adjustments.
  • Issue Resolution: Proactively identify potential challenges and manage the resolution process, coordinating with relevant teams to ensure timely solutions.
  • Expectation Management: Clearly establish and manage client expectations regarding timelines, deliverables, and potential challenges.
  • Documentation: Maintain thorough documentation of program processes, issues, resolutions, and performance metrics.
  • Continuous Improvement: Identify opportunities for process enhancements and implement best practices to boost program efficiency and effectiveness.
  • Escalation Management: Serve as a key escalation point for our healthcare partner and be available on-call at designated times.

Qualifications:

  • Experience: At least 5 years of experience in operations or program management, ideally within a global or multinational organization.
  • Project Management: Proven project and program management skills with a successful track record of managing complex projects from start to finish.
  • Technical Proficiency: Familiarity with technical systems and integrations, particularly those related to loyalty programs.
  • Communication Skills: Excellent written and verbal communication abilities, capable of conveying complex information clearly to both technical and non-technical stakeholders.
  • Analytical Skills: Strong analytical and problem-solving capabilities, employing a data-driven approach to decision-making.
  • Client Relationship Management: Demonstrated experience in managing client relationships and establishing clear expectations.
  • Team Collaboration: Ability to work collaboratively with cross-functional teams, fostering a cooperative and productive work environment.
  • Attention to Detail: High level of attention to detail, ensuring accuracy and consistency in program management.
  • Adaptability: Ability to adjust to changing priorities and business needs in a dynamic environment.
  • Self-Motivated: Proven ability to take initiative and work independently with minimal supervision, driving projects and initiatives forward proactively.
  • Education: Bachelor's degree in business, information technology, or a related field. Advanced degrees or certifications in project management or operations management are advantageous.