Assistant Station Leader
1 month ago
SkyHop Global is a leading provider of national ground transportation services, recognized for its innovative technology and commitment to safety and reliability. We are seeking an experienced Assistant Station Leader to join our team and contribute to our mission of delivering exceptional service to our customers and stakeholders.
Key Responsibilities- Provide leadership and direction to a team of transportation professionals responsible for managing schedules, revenues, and operational functions.
- Ensure a personal commitment to safety is exhibited in the execution of all policies and tasks by all team members.
- Prepare and execute effective daily and weekly work schedules in response to business needs.
- Coordinate the execution of activities that result in the achievement of 'Raving Fan' service levels and exceeding client expectations.
- Direct all recruiting and new employee acquisition initiatives to maintain a trained, qualified, and fully accountable team.
- Lead and direct the Performance Management process, including timely and accurate documentation and delivery of Performance Disciplinary write-ups and individual training plans.
- Develop an operating team that holds itself accountable for the achievement of SkyHop Global values and adherence to standard operating procedures.
- Establish a strong working relationship with internal departments and the customer base.
- Bring a high level of passion to exceeding all client expectations.
- Experience in addressing customer needs and concerns to maintain operational excellence.
- Ability to properly prioritize, implement, and manage work schedules, projects, and build relationships.
- Strong technical skills with capability to produce accurate and timely reports.
- Fluency in English language.
- Minimum of two to three years of experience in transportation or related industries a plus.
- Ability to lift up to 75 pounds.
- Willingness to work a flexible schedule that may require occasional weekend and/or evening work.
- 401(k) plan with matching.
- Health insurance.
- Life insurance.
- Paid time off.
- Referral program.
- Retirement plan.
In-person work location.
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