IT Infrastructure Manager

4 weeks ago

Clayton, Ohio, United States Novo Nordisk Full time
About the Role

This is a unique opportunity to lead the site's IT Infrastructure and IT Support to support a 24/7 operation. The area is organized and works according to Agile, and is focused on local Infrastructure Management, IT Security, IT Systems Management, Laboratory System Management, Desktop Services Management, and IT Vendor Management.

The successful candidate will provide leadership to all employees and departments working at the Facility as well close collaboration with the infrastructure and IT Support managers globally to establish standards and share best practices.

Key Responsibilities

- Serve as a valued advisor to stakeholders for developing solutions that are aligned with business strategies
- Promote the strategic direction of the local and global DD&IT organizations
- Collaborate globally in Novo Nordisk worldwide IT advisory groups in Production Infrastructure, IT Security, and IT Client Services to ensure involvement and influence over the decision making and strategic planning process
- Navigate a complex stakeholder network, including DD&IT Organization and local LOB to ensure good stakeholder management
- Lead and develops employees in both technical and leadership competencies
- Responsible for implementation of people related initiatives (e.g. on wellbeing or competency development)
- Communicate, model and safeguard the SAFe and Agile methodology and principles through training, coaching, and mentoring team with Agile mindset
- Participate in team and ART events to enable qualified mindset- and career coaching of employees
- Build a learning culture by leading a transformation through personal advocacy, engagement and leadership
- Ensure and support that the local teams are well integrated in the DD&IT agile delivery organization
- In collaboration with product owners, ensure evaluation of emerging technologies and business potential or impact (including prototyping) in planning, architecture and optimization to meet business goals and objectives
- In alignment with DD&IT Production areas, develop and execute a regional IT operation strategic plan including resource planning, global process adherence, and further standardization of operations
- Ensure ITIL Methodologies are implemented and reviewed periodically to ensure good IT Operations within Incident, Change, Problem, and Asset Management
- Build a LEAN culture and mindset for process improvement and systematic problem solving (SPS)
- Take an active role of vendor selections, vendor resource onboarding, performance assessment against KPIs/SLAs), and identifies areas for improvement
- Ensure financial planning and compliance with budget timelines and policies
- Follow all safety & environmental requirements in the performance of duties

Requirements

- Bachelor's degree in Computer Science, Information Systems, Business Administration or other relevant field from an accredited university required
- Minimum of seven (7) years of progressively in Client Services, IT Infrastructure, and IT Security experience required
- Minimum of five (5) years of supervisory experience required
- Experience with infrastructure planning and deployment required
- Experience with Vendor negotiations and management skills required
- Experienced in developing and managing Service Level Agreements (SLA's) required
- Experience in project management, business analysis and systems development life cycle required
- Proven track record of strong people management skills, including developing employees required
- Track record of successful execution of IT projects of different levels of complexity with a variety of team structures preferred
- Experience with FDA 24 CFR Part II Compliance for IT Systems, IT Infrastructure including data centers preferred
- Experience working closely with IT teams in other countries preferred
- Experience with Global stakeholder management experience preferred

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