Customer Service Representative

4 weeks ago


Wilmington, Delaware, United States DEXSTA FEDERAL CREDIT UNION Full time
Job Summary:

As a Customer Service Representative at DEXSTA Federal Credit Union, you will be responsible for providing exceptional service to our members while processing transactions and answering questions. This role requires a strong focus on customer satisfaction, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Process member transactions, including deposits, withdrawals, loan payments, and transfers

• Provide accurate and timely information to members regarding their accounts and services

• Cross-sell credit union products and services to meet members' needs

• Maintain a clean and organized workspace, adhering to credit union policies and procedures

• Collaborate with other team members to achieve departmental goals and objectives

Requirements:

• High school diploma or equivalent required

• Cash handling experience and customer service skills preferred

• Ability to work in a team environment and adapt to changing priorities

• Strong communication and problem-solving skills

What We Offer:

• Competitive salary and benefits package

• Opportunities for professional growth and development

• Collaborative and dynamic work environment

• Recognition and rewards for outstanding performance

About Us:

DEXSTA Federal Credit Union is a not-for-profit financial institution dedicated to serving our members and the community. We are committed to providing exceptional service, innovative products, and a positive work environment. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.

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