Field Service Representative

3 days ago


Montgomery, Alabama, United States The Hillman Group Full time
Job Summary

As a Field Service Representative with The Hillman Group, you will play a critical role in ensuring that our customers receive exceptional service and support. This position involves traveling to and among customer store locations to maintain displays, assess inventory levels, and provide product training to store personnel.

Key Responsibilities:
  • Travel to and among customer store locations to maintain displays, assess inventory levels, and provide product training to store personnel.
  • Maintain effective professional relationships with store personnel, including regular contact with store management.
  • Conduct product training for store personnel as required.
  • Improve and grow sales by securing additional store retail space and through cross-merchandising, end cap placement, etc.
  • Attend promotional days and grand openings to educate customers and employees on Hillman product lines.
Requirements:
  • High school diploma or equivalent.
  • Two years of field service or merchandising experience preferred, ideally in a large-scale retail environment.
Competencies:
  • Intermediate knowledge of Word, Excel, and Windows.
  • Able to read and execute store plan-o-grams in an efficient manner.
  • Strong organizational, planning, and problem-solving skills.
  • Strong interpersonal and communication skills, able to establish and maintain effective working relationships with customers and deal tactfully with the public.
  • Able to regularly travel to and among store locations, with occasional overnight stays as required to effectively service the territory.
Work Environment and Physical Demands:

The work environment varies due to location/store set-up. May be exposed to cramped quarters, dust, fumes, or odors. Travel required daily. May have to drive 200 miles daily. Hand/eye coordination required. Function vision and hearing required.

The physical demands of this role are medium, with lifting up to 30 lbs. and occasional pushing/pulling up to 100 lbs.



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