Customer Service Representative
2 weeks ago
At Massage Envy Apex Beaver Creek, we're on a mission to help our clients feel their best. As a Sales and Service Associate, you'll play a vital role in delivering an exceptional experience and growing our member base.
Perks and Benefits
Competitive hourly rate of $12-$13, plus unlimited bonuses and commissions
Company-provided medical insurance for full-time team members
Access to vision, dental, accident, short-term disability, long-term disability, and life insurance
401(k) retirement plan for all team members after 6 months of employment
Paid Time Off (PTO) for full-time team members
Employee Referral Bonus Program ($500 per referred MT)
Discounted pet insurance through Fetch
A flexible schedule for a better work-life balance
In-depth product and service training
Employee Assistance Program available
40% off all products
Long-term career planning and advancement
Requirements
Must be 18 years or older
Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
Be a critical thinker with excellent math and computer skills and the ability to multitask
Have great people skills and be able to establish positive relationships with guests
Be a supporter of total body care with a general knowledge of massage and skin care services
Day-to-Day Responsibilities
Provide outstanding customer service and help everyone feel valued and understood
Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
Help grow and retain a client base both in-person and through phone/email outreach
Culture and Support
Trained leadership that is invested in YOUR success
Award programs (like Sales Associate of the Year)
A caring community that strives to celebrate individuality and share knowledge
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