Customer Service Representative

2 weeks ago


Escondido, California, United States Massage Envy Full time
Unlock Your Potential

At Massage Envy Apex Beaver Creek, we're on a mission to help our clients feel their best. As a Sales and Service Associate, you'll play a vital role in delivering an exceptional experience and growing our member base.

Perks and Benefits

Competitive hourly rate of $12-$13, plus unlimited bonuses and commissions

Company-provided medical insurance for full-time team members

Access to vision, dental, accident, short-term disability, long-term disability, and life insurance

401(k) retirement plan for all team members after 6 months of employment

Paid Time Off (PTO) for full-time team members

Employee Referral Bonus Program ($500 per referred MT)

Discounted pet insurance through Fetch

A flexible schedule for a better work-life balance

In-depth product and service training

Employee Assistance Program available

40% off all products

Long-term career planning and advancement

Requirements

Must be 18 years or older

Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)

Be a critical thinker with excellent math and computer skills and the ability to multitask

Have great people skills and be able to establish positive relationships with guests

Be a supporter of total body care with a general knowledge of massage and skin care services

Day-to-Day Responsibilities

Provide outstanding customer service and help everyone feel valued and understood

Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations

Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions

Help grow and retain a client base both in-person and through phone/email outreach

Culture and Support

Trained leadership that is invested in YOUR success

Award programs (like Sales Associate of the Year)

A caring community that strives to celebrate individuality and share knowledge



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