Front Desk Representative

3 days ago


Corpus Christi, Texas, United States MCR Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at MCR Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, managing the front desk operations, and ensuring a seamless experience for all visitors.

Key Responsibilities
  • Provide attentive and courteous service to all guests, ensuring their needs are met and exceeded.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Respond to guest inquiries and resolve any issues in a timely and professional manner.
  • Maintain accurate records and documentation of guest interactions and hotel operations.
  • Collaborate with other departments to ensure seamless communication and service delivery.
  • Stay up-to-date with hotel policies, procedures, and promotions to provide informed and personalized service to guests.
Requirements
  • High school diploma or equivalent required; some college or hospitality experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to multitask, prioritize tasks, and work in a fast-paced environment.
  • Basic math skills and accuracy in handling cash and credit transactions.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Availability to work a varied schedule, including evenings, nights, weekends, and holidays.
What We Offer
  • Competitive hourly rate and opportunities for advancement.
  • Comprehensive training program to develop your skills and knowledge.
  • Opportunities for professional growth and development within the company.
  • Discounts on hotel stays and other perks.


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