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Customer Service Representative
2 months ago
Job Summary
We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Remington. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.
Key Responsibilities
- Guest Services
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
- Assist in pre-registration and blocking of reservations when necessary.
- Cash Handling
- Promptly, accurately and efficiently know how and where to post all charges.
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
- Front Office Operations
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
- Review any reservations with special requests and work to block rooms accordingly.
- Have knowledge of hotel rates, discounts and how to handle each.
- Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
- Teamwork
- High work ethic and self-initiative.
- May be required to work varying schedules to include nights, weekends, and holidays.
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests
Requirements
We are looking for a team player who is passionate about delivering exceptional customer service and has a strong work ethic. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.