Patient Care Coordinator

1 week ago

Richardson, Texas, United States UnitedHealth Group Full time

About UnitedHealth Group:

UnitedHealth Group is a leading global organization dedicated to enhancing healthcare through innovative technology and compassionate care. Our mission is to empower individuals to lead healthier lives by connecting them with essential healthcare services, pharmacy benefits, and valuable resources. We foster a culture of diversity and inclusion, offering talented colleagues, comprehensive benefits, and opportunities for professional growth. Together, we strive to make a significant impact on the communities we serve and advance health equity worldwide.

Position Overview:

The role of the Medical Assistant within the Care Coach Connect Program involves a range of patient care activities, both in clinical settings and administrative tasks. This position is crucial in organizing the clinical environment and providing support during patient care interactions.

Key Responsibilities:

  • Execute all duties within the scope of a Certified Medical Assistant, including provider-supervised procedures, injections, diagnostic testing, and phlebotomy.
  • Coordinate healthcare screening results in accordance with provider directives and organizational policies.
  • Travel to various locations to support the delivery of healthcare services in community settings.
  • Conduct and complete quality program health screenings to meet required metrics.
  • Organize and process documentation accurately, ensuring all relevant parties are informed of patient results.
  • Maintain accurate and timely patient care documentation in medical records as per company policy.
  • Review medical information and test results to ensure comprehensive data capture prior to patient discharge.
  • Manage inventory of supplies, ensuring availability and accuracy of stock.
  • Promptly present abnormal results to the provider to facilitate timely intervention.
  • Prepare clinical team charts for post-visit processing.
  • Ensure follow-up appointment details are documented and completed in the designated systems.
  • Maintain patient confidentiality and adhere to privacy regulations at all times.
  • Keep certifications (MA and CPR) current and uphold quality control standards.
  • Foster a positive work environment and assist team members as needed.
  • Perform additional related duties as assigned.
  • Operate diagnostic equipment and assist with basic clinical procedures.
  • Support the development of care plans for review by Advanced Practice Clinicians.

Qualifications:

  • High school diploma or GED equivalent.
  • Current Medical Assistant certification or registration required, or must obtain within 90 days of employment.
  • Current CPR certification or must obtain within 30 days of employment.
  • Basic computer skills and knowledge of medical terminology.
  • Familiarity with ICD-10 and CPT coding.
  • Ability to respond effectively in emergency situations and take initiative until higher-level clinicians arrive.
  • Willingness to travel frequently within the assigned market.
  • Flexibility and adaptability to changing circumstances.
  • Reliable transportation for daily travel to various locations.

Preferred Qualifications:

  • Graduation from an accredited Medical Assistant program.
  • 3+ years of experience as a Medical Assistant or a combination of 5+ years of relevant experience.
  • 1+ years of experience in a healthcare setting.
  • Bilingual proficiency (English/Spanish) is a plus.
  • Strong communication and customer service skills.

Physical & Mental Requirements:

  • Ability to lift up to 50 pounds.
  • Capability to push or pull heavy objects.
  • Ability to stand for extended periods.
  • Proficient in fine motor skills for operating equipment.
  • Ability to comprehend instructions both verbally and in writing.
  • Logical reasoning skills for problem-solving.
  • Occasional exposure to communicable diseases or bodily fluids.

At UnitedHealth Group, we are committed to creating a diverse and inclusive workplace. We believe that everyone deserves the opportunity to lead their healthiest life, and we strive to eliminate barriers to good health for all individuals.

UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group maintains a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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