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Sales and Service Leader

2 months ago

Birmingham, Alabama, United States Macy's Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Selling and Support Captain at Macy's Riverchase Galleria. As a key member of our sales team, you will be responsible for delivering exceptional customer service, driving sales growth, and promoting a positive store experience.

Key Responsibilities
  • Provide fast and friendly service to customers, ensuring a positive shopping experience
  • Lead colleagues in the execution of sales and customer service initiatives
  • Role model and promote Macy's values, including diversity, inclusion, and respect
  • Meet with People Leaders to plan and monitor store activities, ensuring seamless execution of sales and customer service strategies
  • Perform store opening and closing procedures, including accessing alarm systems and settling registers
What We Offer
  • A dynamic and inclusive work environment that values diversity and promotes growth
  • Opportunities for advancement, including Personal Stylist or Sales and Customer Experience Manager roles
  • Competitive compensation and benefits package, including 401k, medical, vision, and dental insurance
  • Flexible scheduling, including days, evenings, weekends, and holidays
Requirements
  • 1-2 years of direct retail experience, preferably in a sales or customer service role
  • High school diploma or equivalent
  • Ability to work in a fast-paced environment, adapting quickly to changing customer expectations and priorities
  • Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service