Service Coordinator

2 weeks ago


Lockport, New York, United States DH Pace Full time
Job Title: Service Coordinator/Dispatcher

Capital Door Solutions, a DH Pace Company, is seeking a highly organized and detail-oriented Service Coordinator/Dispatcher to join our team in Columbus, OH. As a key member of our operations team, you will be responsible for effectively coordinating field employees to ensure exceptional customer satisfaction.

Key Responsibilities:

  • Schedule technicians to customer job sites and collect, finalize, and submit job details for processing.
  • Ensure technicians' schedules are cleared of completed job tickets and that open job tickets are in the correct technicians' schedules for materials ordered, billing, and voided tickets.
  • Run, review, and manage department reports to ensure the department is meeting customer expectations and commitments.
  • Assist with billing paperwork and meet customer billing document requirements.
  • Create and maintain service tickets to ensure service dates are met.
  • Work with the estimating team to provide service quotes when required.
  • Provide assistance to field technicians with technical/mechanical troubleshooting/problem solving.
  • Provide accurate work orders and picking lists to the warehouse for inventory pulling.
  • Other responsibilities as assigned.

Requirements:

  • Experience using Microsoft Office Suite.
  • Experience in the door industry is a plus but not required.
  • Experience in a dispatch or other high-volume administration field is a plus.
  • Excellent communication skills and a focus on customer service.
  • Good time management skills, be organized, and have the ability to multitask.
  • Represent the company in a professional manner.

Why DH Pace?

DH Pace Company is a distribution, construction, and service organization offering a complete range of door and door-related products and commercial security products. We are a privately owned company with over 95 years of experience and 50+ US offices in 24 states. Our company-wide sales in 2023 exceeded $1 billion.

Our Benefits:

  • Medical, dental, and vision options available on the 1st day of the month following your start date.
  • Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year.
  • Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
  • Floating Holidays: Up to 2 floating holidays per year.
  • Competitive compensation: Including annual performance evaluations.

401(k) retirement plan: Including an employer match. Company-paid life insurance, short-term disability, and long-term disability. And more.

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire. DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies.



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