Customer Service Operations Manager
5 days ago
We are seeking a highly skilled Customer Service Operations Manager to oversee daily front-end operations at Roche Bros.
Key Responsibilities:- Promote efficient service standards and ensure customer satisfaction through skill development and on-the-job training.
- Support company policies and standards, providing quality service while creating a positive atmosphere.
- Manage associate morale and provide an open-door policy for associates to share concerns and suggestions.
- Oversee and ensure prompt, efficient, and accurate checkout of customers.
- Ensure compliance with company policies and procedures, as well as state and federal laws.
- Communicate needs and problems to the store management team and provide support where necessary.
- Recognize outstanding associate performance and work with customer service associates to coach and improve areas of performance.
- Demonstrated experience in customer service management or a related field.
- Strong leadership and communication skills.
- Able to lift up to 50 pounds and stand/walk for long periods.
- High school diploma or equivalent required; bachelor's degree preferred.
- A competitive salary range of $65,000 - $85,000 per year, based on experience.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- Generous paid time off and holidays.
- Opportunities for professional growth and development.
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Customer Success Manager
1 month ago
Watertown, Massachusetts, United States Socomec Group Full timeAbout Socomec Inc.Socomec, a leading B2B electrical manufacturer, is seeking a seasoned professional to lead its customer success department. With a strong presence in France and a growing presence in North America, the company is poised for continued growth and expansion.The Customer Success Manager will be responsible for overseeing the daily operations of...
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Customer Service Representative
3 weeks ago
Watertown, Massachusetts, United States Kangaroo Express Full timeAbout This Role: As a valued member of our Kangaroo Express team, you will be responsible for delivering exceptional customer service to our guests. Your primary focus will be on providing a welcoming and friendly atmosphere, ensuring that every customer has a positive experience. Some of your key responsibilities will include greeting customers, operating...
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Customer Service Representative
1 month ago
Watertown, Massachusetts, United States Massachusetts Medical Society Full timeCustomer Service Representative Job DescriptionThe Massachusetts Medical Society is seeking a skilled Customer Service Representative to join our team. As a key member of our insurance agency, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Serve as the primary...
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Customer Service Representative
1 month ago
Watertown, Massachusetts, United States Edenred Full timeAt Edenred, we're looking for a skilled Customer Service Representative to join our team. As a key member of our support team, you'll be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Respond to client inquiries in a timely and professional mannerProvide solutions to...
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Customer Service Representative
1 month ago
Watertown, Massachusetts, United States HYATT Hotels Full timeKey Responsibilities:As a Guest Service Agent at HYATT Hotels, you will be responsible for providing exceptional customer service to all hotel guests. This includes checking in and checking out guests, handling cash transactions, and responding to telephone inquiries. You will also be responsible for providing local information to guests and ensuring that...
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Waste Management Operator
1 month ago
Watertown, Massachusetts, United States Pellitteri Waste Systems Inc Full timeWe are seeking a highly skilled Waste Management Operator to join our team at Pellitteri Waste Systems, Inc. in Emmet, WI. As a Waste Management Operator, you will be responsible for operating small equipment such as forklifts, skid steers, balers, and other machinery to ensure efficient and safe waste management practices.Key Responsibilities:Operate small...
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Restaurant Operations Manager
1 month ago
Watertown, Massachusetts, United States Red Robin Full timeJob DescriptionAs a Shift Supervisor at Red Robin, you will be responsible for managing the day-to-day operations of the restaurant during scheduled mid and closing shifts. You will work under the supervision of exempt management and will be responsible for ensuring that all tasks are completed efficiently and effectively.Key ResponsibilitiesManage...
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Watertown, Massachusetts, United States Ace Hardware Full timeWe are seeking talented individuals to join our team as Hardware Sales Associates at Ace Hardware. In this role, you will have the opportunity to work directly with customers, helping them find everything necessary to complete their projects in one trip.The ideal candidate will have excellent customer service skills, be able to work in a fast-paced and fun...
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Logistics Operations Associate
2 weeks ago
Watertown, Massachusetts, United States Domino's Pizza LLC Full timeDomino's Pizza LLC is hiring a skilled Logistics Operations Associate to join their team. Key Responsibilities:• Collect payments and coupons for delivered items from customers.• Inspect products against quality standards prior to delivery.• Ensure vehicles used for delivery meet safety and maintenance standards.• Uphold Domino's standards of...
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Service Dispatcher
1 month ago
Watertown, Massachusetts, United States Holz Motors Full timeJob Summary:We are seeking an experienced Dispatcher to join our Service Department at Holz Motors. As a Dispatcher, you will play a critical role in ensuring the smooth operation of our service team.Key Responsibilities:Implement and maintain an effective dispatch system to facilitate maximum productivity.Schedule shop work according to dealership policy...
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Account Service Representative
4 weeks ago
Watertown, Massachusetts, United States Paul Kruse - State Farm Agent Full timeCustomer Focused RepresentativeWe are seeking a highly motivated and customer-focused representative to join our team at Paul Kruse - State Farm Agent. As an Account Service Representative, you will play a crucial role in establishing and maintaining strong relationships with our customers, providing them with exceptional service and...
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Director of Ambulatory Care Operations
4 weeks ago
Watertown, Massachusetts, United States Atrius Health Full timeJob Summary Atrius Health seeks a seasoned Director of Ambulatory Care Operations to join our team. As a key member of our leadership team, this individual will be responsible for overseeing the clinical and operational aspects of our ambulatory care services. The ideal candidate will have a strong background in nursing leadership and a proven track...
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Client Manager
1 month ago
Watertown, Massachusetts, United States Buyers Edge Platform Full timeAbout the RoleWe are seeking a highly skilled Client Manager to join our team at Buyers Edge Platform. As a key member of our team, you will be responsible for managing new client accounts and working closely with clients to add additional cost savings programs.Key ResponsibilitiesEstablish and deepen relationships with clients by understanding their...
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Restaurant Shift Manager
1 month ago
Watertown, Massachusetts, United States Northeast Foods, LLC Full timeJob Summary:We are seeking a highly motivated and results-driven Restaurant Shift Manager to join our team at Northeast Foods, LLC. As a key member of our management team, you will be responsible for leading and developing a high-performing team to deliver exceptional customer service and drive sales growth.Key Responsibilities:Supervise and train employees...
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Product Management Intern
4 weeks ago
Watertown, Massachusetts, United States Pegasystems Full timeProduct Management Summer InternAbout the Role:This is an exciting opportunity to join our Customer Service Product Management team as a summer intern. As a vital member of our team, you will collaborate directly with visionary Product Managers and dynamic Engineering Leaders to shape the future of our cutting-edge solutions.You will play a crucial role in...
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Warehouse Equipment Operator
4 weeks ago
Watertown, Massachusetts, United States Wis-Pak Full timeJob Title: Dayton Street CDLJob Summary:Under the supervision of the Warehouse Lead Personnel and Shift Supervisor, the successful candidate will safely and efficiently operate warehouse palletizers, forklifts, and yard tractors.Key Responsibilities:Operate warehouse equipment: Safely and efficiently operate warehouse palletizers, forklifts, and yard...
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Healthcare Operations Associate
1 month ago
Watertown, Massachusetts, United States Firefly Health Full timeAbout Firefly HealthFirefly Health is revolutionizing the healthcare industry with its comprehensive health care and coverage platform. Our mission is to deliver clinical and financial health through joyful, always-there care.Job SummaryWe are seeking a highly organized and detail-oriented Associate to join our Member Experience team. As a key member of our...
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Healthcare Operations Associate
4 weeks ago
Watertown, Massachusetts, United States Firefly Health Full timeAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our Member Experience team as a Healthcare Operations Associate. In this role, you will be responsible for spearheading member engagement efforts, facilitating a smoother patient experience, and providing real-time support for patient scheduling.Key ResponsibilitiesExecute...
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Homecare Nurse
4 weeks ago
Watertown, Massachusetts, United States Maxim Healthcare Service Full timeMaxim Healthcare Services is seeking a dedicated Registered Nurse to provide high-quality care to Pediatric and Adult patients in their own homes. Our team is committed to delivering exceptional patient care and making a positive impact in our communities.Responsibilities:Utilize the nursing process to plan, implement, and evaluate patient/client care and/or...
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Route Delivery Driver
4 weeks ago
Watertown, Massachusetts, United States Primo Water North America Full timeWe are seeking a skilled Route Delivery Driver to join our team at Primo Water North America. As a key member of our delivery team, you will be responsible for safely operating a commercial vehicle and performing duties in a safe manner.Key Responsibilities:Safely operate a commercial vehicle and perform daily vehicle inspectionsEfficiently manage a customer...