Customer Service Representative

4 weeks ago

Watertown, Massachusetts, United States Massachusetts Medical Society Full time
Customer Service Representative Job Description

The Massachusetts Medical Society is seeking a skilled Customer Service Representative to join our team. As a key member of our insurance agency, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Serve as the primary point of contact for customer inquiries and service requests, collaborating with insurance brokers to ensure prompt and accurate responses.
  • Handle servicing requests promptly, accurately, and efficiently, coordinating with internal team members or third-party carriers to resolve issues and deliver critical documentation to clients in a timely manner.
  • Set up and administer self-service customer portal accounts for clients, guiding them on tool usage and highlighting functionalities to encourage ongoing engagement.
  • Prioritize and manage customer requests effectively, demonstrating strong organizational skills and the ability to multitask to ensure that all client needs are addressed promptly.
  • Own the latter stages of the onboarding and renewal processes, including policy binding and maintaining documentation in our agency management system to ensure compliance with regulatory standards and smooth transitions for customers.
  • Collaborate with insurance brokers to ensure a smooth handover of onboarding and renewal customers, maintaining clear communication throughout to deliver a cohesive customer experience.
  • Conduct accurate data entry and management across our agency management system, application management system, and customer portal, ensuring consistency and facilitating seamless customer service.
  • Monitor and track renewal timelines, proactively identifying upcoming renewals and initiating the process in collaboration with the team.
  • Identify and suggest opportunities for process enhancements in customer service and renewal management, supporting execution to contribute to continuous operational improvement.
  • Handle policy endorsements and changes, ensuring all updates are accurately reflected in our systems and communicated to clients clearly and promptly.
  • Participate in ongoing training and development programs to enhance your insurance knowledge and customer service skills, directly benefiting our clients and the organization.
Requirements:
  • 2+ years of experience in a customer service role within the insurance industry
  • Valid insurance licenses or willingness to obtain within a specified timeframe
  • Proficiency in insurance agency management systems (e.g., Applied EPIC, Indio) and customer portal platforms (e.g., CSR24)
  • Excellent verbal and written communication skills with a willingness to directly engage with clients
  • Customer-focused mindset with a commitment to delivering exceptional service
  • Detail-oriented with a high level of accuracy in data entry and documentation
  • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively
  • Foundational understanding of insurance products and industry terminology
  • Proficiency in Microsoft Office Suite, particularly Word and Excel
  • Ability to work independently and collaborate effectively with a team
  • Adaptability and willingness to learn new technologies and processes
Benefits:

Our generous benefits offerings include: 2 weeks of paid vacation, 6 personal days, 12 sick days, 13 paid holidays, medical and dental plans, 401(k) plans with company match, back-up childcare assistance, tuition assistance and more

The Massachusetts Medical Society has earned praise as one of the Top Places to Work in Massachusetts by The Boston Globe for the past 13 years in a row. We are committed to creating a positive and inclusive work environment that supports the well-being of our employees and the communities we serve.

Massachusetts Medical Society is an Equal Opportunity Employer: Min/Fem/Vet/Disabled

  • Customer Service Representative

    4 weeks ago

    Watertown, Massachusetts, United States Domino's Franchise Full time

    Job OverviewAs a Customer Service Representative at Domino's Franchise, you will be the key to delivering exceptional customer experiences. Your role will involve ensuring that every customer interaction is positive and memorable. With a focus on customer satisfaction, you will be responsible for resolving customer complaints and concerns in a timely and...

  • Customer Service Representative

    4 weeks ago

    Watertown, Massachusetts, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job DescriptionAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service and creating a positive experience for our customers. Your key responsibilities will include:Key Responsibilities:Greet customers and provide them with a positive and engaging experience.Take...

  • Customer Service Representative

    1 month ago

    Watertown, Massachusetts, United States Kangaroo Express Full time

    Kangaroo Express is seeking a Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service, operating the cash register, and maintaining a clean and organized store environment. Key responsibilities include:Greeting customers and providing a welcoming...

  • Customer Service Representative

    4 weeks ago

    Watertown, Massachusetts, United States Edenred Full time

    At Edenred, we're looking for a skilled Customer Service Representative to join our team. As a key member of our support team, you'll be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Respond to client inquiries in a timely and professional mannerProvide solutions to...

  • Bank Customer Service Representative

    4 weeks ago

    Watertown, Massachusetts, United States M&T Bank Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Bank Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, resolving routine problems, and ensuring a positive experience in our branch.Key ResponsibilitiesCustomer Service: Provide exceptional...

  • Customer Service Representative

    2 weeks ago

    Watertown, Massachusetts, United States Kangaroo Express Full time

    About This Role: As a valued member of our Kangaroo Express team, you will be responsible for delivering exceptional customer service to our guests. Your primary focus will be on providing a welcoming and friendly atmosphere, ensuring that every customer has a positive experience. Some of your key responsibilities will include greeting customers, operating...

  • Account Service Representative

    3 weeks ago

    Watertown, Massachusetts, United States Paul Kruse - State Farm Agent Full time

    Customer Focused RepresentativeWe are seeking a highly motivated and customer-focused representative to join our team at Paul Kruse - State Farm Agent. As an Account Service Representative, you will play a crucial role in establishing and maintaining strong relationships with our customers, providing them with exceptional service and...

  • Customer Service Representative

    1 month ago

    Watertown, Massachusetts, United States SEEK Careers Staffing Full time

    Job Title: Customer Relations Manager/Administrative AssistantJob Summary:We are seeking a highly skilled and organized Customer Relations Manager/Administrative Assistant to join our team at SEEK Careers Staffing. As a key member of our team, you will be responsible for providing exceptional customer service, managing administrative tasks, and ensuring the...

  • Customer Service Representative

    4 weeks ago

    Watertown, Massachusetts, United States HYATT Hotels Full time

    Key Responsibilities:As a Guest Service Agent at HYATT Hotels, you will be responsible for providing exceptional customer service to all hotel guests. This includes checking in and checking out guests, handling cash transactions, and responding to telephone inquiries. You will also be responsible for providing local information to guests and ensuring that...

  • Customer Service Representative

    4 weeks ago

    Watertown, Massachusetts, United States Sodexo Full time

    Location: PRAIRIE LAKES HEALTHCARE SYSTEM - 10156001At Sodexo, we're more than just a company - we're a team that values our employees for who they are. As a Cashier/Food Service Worker, you'll have the opportunity to make a real impact in the lives of our customers. You'll be responsible for operating the cash register, completing transactions with a...

  • Customer Service Representative

    4 weeks ago

    Watertown, Massachusetts, United States Morph Management Full time

    About This RoleWe are seeking a highly skilled and motivated Customer Service Consultant to join our team at Morph Management. As a key member of our sales team, you will be responsible for building customer relationships, developing sales leads, and driving revenue growth.Key ResponsibilitiesCollaborate with senior management and team leads to build a...

  • Customer Service Representative

    4 weeks ago

    Watertown, Massachusetts, United States Target Full time

    Key Responsibilities:• Create a welcoming experience for every guest by authentically greeting them every time.• Engage in friendly and genuine conversation with guests throughout each transaction.• Welcome guests into self-checkout and provide assistance as needed.• Scan and bag all guest items efficiently.About the Role:As a Guest Advocate at...

  • Customer Service Representative

    4 weeks ago

    Watertown, Massachusetts, United States Ace Hardware Full time

    We're seeking friendly and helpful team members to welcome and assist customers at Ace Hardware. Previous hardware experience is a plus, but we provide extensive training to ensure your success.As a member of our team, you'll work directly with customers, helping them find everything they need to complete their projects in one trip. You'll be part of a...

  • Guest Services Representative

    1 month ago

    Watertown, Massachusetts, United States Extended Stay Full time

    As a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. Your duties will include assisting guests at all times, responding to their requests, and providing reasonable accommodations. You will also be responsible for processing reservations, registration, and departures, as well as...

  • Customer Experience Ambassador

    4 weeks ago

    Watertown, Massachusetts, United States JOANN Stores Full time

    Job SummaryThe Customer Experience Ambassador is responsible for delivering exceptional customer service and driving sales through advanced product knowledge and innovative merchandising. This role requires a strong ability to inspire creativity within customers and make JOANN their Happy Place.Key ResponsibilitiesGreets every JOANN customer and uses the...

  • Hardware Sales Associate with Excellent Customer Service Skills

    4 weeks ago

    Watertown, Massachusetts, United States Ace Hardware Full time

    We are seeking talented individuals to join our team as Hardware Sales Associates at Ace Hardware. In this role, you will have the opportunity to work directly with customers, helping them find everything necessary to complete their projects in one trip.The ideal candidate will have excellent customer service skills, be able to work in a fast-paced and fun...

  • Service Contract Manager

    4 weeks ago

    Watertown, Massachusetts, United States FRESENIUS MEDICAL CENTER Full time

    Purpose and Scope: The Manager, Contracts Administration plays a vital role in the business by overseeing the contracting process for the group, including all agreements related to clinical trials. This position is responsible for the successful implementation, coordination, and administration of contracting procedures for related clinical trial agreements,...

  • Customer Support Specialist

    1 month ago

    Watertown, Massachusetts, United States Evident Scientific Full time

    Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team at Evident Scientific. As a key contact for customers, you will provide exceptional support and service to ensure their total satisfaction.Key ResponsibilitiesProvide professional phone support to customers, responding to their inquiries and resolving issues in a timely...

  • Customer Success Manager

    4 weeks ago

    Watertown, Massachusetts, United States Socomec Group Full time

    About Socomec Inc.Socomec, a leading B2B electrical manufacturer, is seeking a seasoned professional to lead its customer success department. With a strong presence in France and a growing presence in North America, the company is poised for continued growth and expansion.The Customer Success Manager will be responsible for overseeing the daily operations of...

  • Sales Representative

    1 month ago

    Watertown, Massachusetts, United States European Wax Center Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Sales Associate at European Wax Center. As a Sales Associate, you will be responsible for delivering exceptional guest experiences, promoting our services, and driving sales growth.Key ResponsibilitiesProvide personalized service to guests, ensuring their...