Healthcare Operations Associate

2 weeks ago


Watertown, Massachusetts, United States Firefly Health Full time

About the Role

We are seeking a highly organized and detail-oriented individual to join our Member Experience team as a Healthcare Operations Associate. In this role, you will be responsible for spearheading member engagement efforts, facilitating a smoother patient experience, and providing real-time support for patient scheduling.

Key Responsibilities

  • Execute key initiatives such as new member onboarding and manage historical medical record requests
  • Handle insurance verification and coordinate processes such as discharging members and re-establishing members
  • Provide immediate technology support for patients to ensure a smooth user experience

Requirements

  • Experience in a healthcare environment and basic knowledge of medical terminology
  • Strong interpersonal skills, including effective communication and a genuine desire to help people
  • Ability to multitask efficiently without compromising on quality

About Firefly Health

Firefly Health is a revolutionary new type of comprehensive health care and coverage, powered by a relationship-driven care team, a trusted virtual and in-person clinical network, and our proprietary technology platform. We are committed to delivering clinical and financial health through joyful, always-there care.



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