Healthcare Operations Associate

2 weeks ago


Watertown, Massachusetts, United States Firefly Health Full time
About Firefly Health

Firefly Health is revolutionizing the healthcare industry with its comprehensive health care and coverage platform. Our mission is to deliver clinical and financial health through joyful, always-there care.

Job Summary

We are seeking a highly organized and detail-oriented Associate to join our Member Experience team. As a key member of our operations team, you will play a crucial role in ensuring our patients receive an exceptional experience at every touchpoint.

Key Responsibilities
  • Spearhead member engagement efforts by executing key initiatives like new member onboarding
  • Facilitate a smoother patient experience by managing historical medical record requests and handling insurance verification
  • Coordinate processes such as discharging members and re-establishing members to ensure a seamless experience
  • Provide real-time support for patient scheduling
  • Handle patient relations, particularly focusing on immediate problem resolution and escalation when needed
  • Deliver ongoing member services, including phone support, message filtering, and responses
  • Provide immediate technology support for patients to ensure a smooth user experience
Requirements
  • Experience in a healthcare environment and basic knowledge of medical terminology
  • Highly organized and thrive in fast-paced, dynamic environments
  • Strong interpersonal skills, including effective communication and a genuine desire to help people
  • Technologically savvy and able to navigate and assist others in digital environments
  • Can multitask efficiently without compromising on quality
  • Eager to learn and grow within a groundbreaking healthcare organization
What We Offer

Firefly Health is an equal opportunity employer. We value diverse backgrounds and perspectives. We're committed to building and sustaining an inclusive workplace culture where individuals are treated with dignity and respect. All employment is decided on the basis of qualifications, merit, and business need. Firefly is an E-Verify employer.



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