Front Desk Ambassador

6 days ago


San Francisco, California, United States IHG Full time
About the Role

We're seeking a skilled Front Desk Agent to deliver exceptional guest experiences and provide seamless service. As a key member of our team, you'll be responsible for creating memorable moments for our guests, from the moment they arrive to their departure.

Key Responsibilities
  • Provide warm and welcoming greetings to guests, setting the tone for a fantastic stay
  • Recognize and reward IHG Rewards Club members and returning guests with personalized service
  • Process transactions efficiently and accurately, ensuring a smooth check-in and check-out experience
  • Anticipate and meet guests' needs, offering tailored recommendations and solutions
  • Serve as a trusted contact for guests, resolving issues and providing exceptional support
What We're Looking For
  • Excellent communication skills, with the ability to listen and respond to guests' concerns and feedback
  • Strong problem-solving skills, with a focus on turning issues into opportunities for growth and improvement
  • Fluency in the local language, with the ability to communicate effectively with guests and colleagues
  • Literacy and basic math skills, with a strong understanding of computer systems and technology
About IHG

We're a global hospitality company dedicated to delivering True Hospitality for Good. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We're committed to providing equal employment opportunities to all applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We offer a competitive salary, a wide range of benefits, and opportunities for growth and development. Our myWellbeing framework supports the health, lifestyle, and workplace wellbeing of our colleagues, ensuring they feel valued and supported in their roles.

At IHG, we're passionate about sharing our international know-how and cultural wisdom in truly impressive surroundings. We create inspiring experiences for those seeking a richer perspective on the world. If you're a motivated and enthusiastic individual who shares our values and passion for hospitality, we'd love to hear from you.


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