Senior Community Manager

2 weeks ago

Los Angeles, California, United States Netflix Full time

Community Manager Job Description

We're seeking an experienced Senior Community Manager to lead the development of deeply engaged player communities for Cloud Games on Netflix. This role involves creating strategies to foster a healthy community, driving member joy and engagement, and collaborating with Netflix partners to launch new games.

Key Responsibilities

  1. Community Feedback and Voice: Identify meaningful community feedback and trends, and represent the player's voice to our development teams.
  2. Community Building and Growth: Develop online communities across multiple channels that are inclusive, respectful, and promote strong engagement with our games.
  3. Early Community Playtesting: Partner with development teams to plan and execute early community playtesting roadmaps for games in Alpha & Beta, acquiring new players, hosting playtest events, and collecting early player feedback.
  4. Content Creator Strategy: Build strong player advocacy for our games by developing and maintaining healthy relationships with content creators, influencers, fan sites, and more.
  5. Social Campaigns: Create player joy and conversations through a consistent stream of social content, including text, images, videos, live streaming, events, and more.
  6. Netflix Partnerships: Cultivate a strong relationship with partner groups within Netflix to identify and deliver on game launches, marketing campaigns, product collaborations, and cross-channel opportunities.

Requirements

  • 7+ years of experience creating, growing, and maintaining thriving game communities
  • Excellent written and verbal communication skills
  • Strong track record of planning and executing early Beta community play-testing events
  • Deep experience in working with content creators, influencers, and social media advocates
  • Proven ability to create best-in-class external-facing content
  • Strong track record of creating and protecting inclusive, safe, and welcoming community spaces
  • Has shipped at least one game at scale in partnership with publishing, marketing & comms

Bonus Skills

  • Pre-existing relationships with key community members, content creators, influencers & more
  • Prior background in Marketing, Publishing, PR, or Communications
  • Prior background in creating content as a player (content creator, influencer, fan sites, etc)
  • Technical experience in game operations (build deployment, troubleshooting player issues, etc)
  • Experience leading and managing other community professionals

Compensation

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top-of-market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $100,000-$600,000. Netflix provides comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off.

Location

Orange County or Los Angeles preferred. Will consider remote applicants who are willing to travel for work-related events.

Culture and Diversity

Netflix has a unique culture and environment. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

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