Contact Center Architect

2 days ago


Salem, Oregon, United States State of Oregon Full time
Job Title: Contact Center Architect

We are seeking a highly skilled Contact Center Architect to join our team at the State of Oregon. As a key member of our IT department, you will be responsible for designing and implementing technical solutions to support our contact center operations.

Key Responsibilities:
  • Design and implement technical solutions to support contact center operations
  • Provide expert-level support for technically sophisticated computer software and data systems
  • Analyze and resolve technical problems in areas of customer assistance, operational maintenance, and construction
  • Collaborate with cross-functional teams to develop and implement project goals and plans
  • Coordinate resources, aid in developing schedules, and monitor multiple IT projects
Requirements:
  • 6 years of experience in information systems, including desktop/general IT, infrastructure operations, contact center design/architecture, project management, or similar experience
  • Associate's degree in Computer Science, Information Technology, or related field, or completion of a 2-year accredited vocational training program in information technology or related field
  • Strong experience with Active Directory/Azure Active Directory, hardware/software management, IT infrastructure components, M365, on-prem server management, and Azure server management
  • Experience with security and operational best practices, IT Service Management principles, project management, and Microsoft Project
What We Offer:
  • Medical, vision, and dental benefits
  • 11 paid holidays
  • 8 hours of vacation per month
  • 8 hours of sick leave per month
  • 24 hours of personal business leave per fiscal year
  • Pension and retirement programs
  • Opportunity to receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF)
  • Continuous growth and development opportunities
  • Opportunities to serve your community and make an impact through meaningful work

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.



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