Restaurant Operations Manager

2 days ago


Louisville, Kentucky, United States Hooters of America, LLC Full time
Restaurant Manager Job Description

Overview:

Hooters of America, LLC is seeking a highly motivated and experienced Restaurant Manager to join our team. As a Restaurant Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities:

  • People:
    • Manage and develop a high-performing team of restaurant staff
    • Recruit, train, and retain top talent
    • Coach and develop leadership skills
    • Implement performance management and talent development programs
  • Customer:
    • Deliver exceptional customer service and ensure guest satisfaction
    • Manage food and beverage quality, presentation, and menu launches
    • Implement customer feedback and complaint resolution processes
  • Financials:
    • Manage restaurant profitability and inventory control
    • Develop and implement sales growth strategies
    • Monitor and control labor costs and scheduling
  • Standards:
    • Ensure responsible alcohol service and food safety practices
    • Maintain high standards of cleanliness and facility maintenance
    • Implement safety and security protocols
  • Additional Responsibilities:
    • Manage vendor relationships and negotiate contracts
    • Develop and implement local store marketing strategies
    • Manage to-go service and catering operations

Requirements:

  • High school diploma or equivalent required
  • 2+ years of full-service restaurant management experience
  • Successful completion of food safety and sanitation training
  • Must be 21 years of age or older

Preferred Qualifications:

  • Basic knowledge of Microsoft Word and Excel
  • General knowledge of full-service restaurant operations and hospitality industry
  • Strong organizational and planning skills
  • Strong coaching and leadership skills

Hooters of America, LLC is an equal opportunity employer and committed to workplace diversity. M/F/D/V are encouraged to apply.



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