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Field Service Supervisor

1 month ago


Phoenix, Arizona, United States VetJobs Full time
Job Title: Field Service Supervisor

At VetJobs, we are seeking a highly skilled and experienced Field Service Supervisor to join our team. As a Field Service Supervisor, you will be responsible for overseeing the daily activities of our operational functions, ensuring client satisfaction and company policies are adhered to.

Key Responsibilities:
  • Expediting the daily activities of all operational functions to ensure client satisfaction and company policies are adhered to.
  • Supervising day-to-day airport ramp operations, including loading and unloading of cargo aircraft within internal compliance regulations.
  • Supervising warehouse sort operations, processing international import and export shipments.
  • Supervising back office staff, responsible for monitoring flights, communicating and updating the network, and ensuring contingencies are deployed when necessary.
  • Working closely with US Customs and DHL Imports clearance department to ensure correct processing of shipments.
  • Developing and managing relationships with Business Partners.
  • Responsible for development and implementation of special projects.
  • Ensuring quality system is implemented and maintained within area of responsibility.
  • Manage Key Performance Indicators and cost levels.
  • Assists in annual budget preparation.
  • Provides technical product assistance to staff.
  • Advises staff of changes to company policies and goals.
  • Supervises a unionized workforce of 8-12 staff, responsible for hiring, coaching, training, and developing subordinate staff.
Additional Qualifications/Responsibilities:
  • Complete understanding and wide application of principles, theories, and concepts in function or business area.
  • Advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered.
  • Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization.
  • Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action.
  • Typically requires BS/BA and 2 years' experience in related field, including at least one year of supervisory experience.
  • Professional certification required in some areas.
Employee Benefits & Incentives:

VetJobs offers a comprehensive benefits package, including competitive pay, bonus/incentive programs, retirement savings, medical, dental, vision, well-being programs, tuition reimbursement, generous paid time off, paid leave, employee discount program, employee assistance & work life program, and outstanding training opportunities.

We are committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other, and to our global communities. We are dedicated to being a great place to work.