Beverage Attendant
5 days ago
We are seeking a highly skilled Beverage Server to join our team at Caesars Entertainment. As a Beverage Server, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable experience.
Key Responsibilities- Consistently demonstrate superior customer service skills to external and internal guests by displaying a positive attitude, friendly demeanor, and enthusiasm.
- Utilize smiles, frequent eye contact, and a friendly tone of voice to project warmth and friendliness.
- Anticipate the needs of guests and provide fast, flawless service.
- Execute all service programs to ensure prioritization of service to our best guests.
- Check for satisfaction and properly use the Service Recovery process to resolve problems when they exist.
- Promote Total Rewards programs and Total Rewards registration and membership.
- Present the drink order to the bartender and write checks properly while waiting for drinks to be made.
- Present the drinks to the guest and present checks to the guest, accept payment, and give change when necessary.
- Monitor guest consumption of alcohol and intervene as needed according to guidelines and as outlined in PRIDE certification.
- Maintain a clean station at all times.
- Ability to present change correctly and have a knowledge of guest charge procedures.
- Must be familiar with tray service and knowledge of cocktail ingredients.
- Ability to carry tray and stand for long periods.
- Ability to work in a smoke-filled environment and sit and stand for prolonged periods of time.
- Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board.
This is not an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.
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Beverage Attendant
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