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Patient Financial Advocate

2 months ago

Culpeper, Virginia, United States Elevate Patient Financial Solutions Full time
Job Summary:

The Patient Financial Advocate will play a critical role in connecting uninsured hospital patients with programs that cover their medical expenses. This position requires strong communication and interpersonal skills, as well as the ability to work effectively with patients, hospital staff, and government agencies.

Key Responsibilities:
  • Screen uninsured hospital patients to determine eligibility for federal, state, and county medical or disability assistance.
  • Complete and submit applications for patients, following up until approval.
  • Document patient cases accurately and timely in company and hospital systems.
  • Provide exceptional customer service to patients and hospital staff.
  • Participate in ongoing training to stay up-to-date on government programs and regulations.
  • Maintain a structured and timely contact with patients and government agencies.
  • Assist patients with gathering necessary reports and records, and arrange transportation as needed.
  • Request home visits to acquire documentation, as per established protocols.
  • Inform patients of approval or denial of coverage in a timely manner.
Requirements:
  • High School Diploma or GED preferred.
  • Prior hospital experience is a plus.
  • Adaptability when dealing with changing processes, computer systems, and government programs.
  • Professional experience working with state and federal programs.
  • Exemplary critical thinking skills.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to multitask and work in a fast-paced environment.
  • Fluency in both English and Spanish.
Benefits:
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401K plan with 100% match for the first 3% and 50% match for the next 2%.
  • 15 days of PTO and 7 paid holidays.
  • Pet insurance and employee referral bonus program.