Senior Patient Advocate

2 days ago


Culpeper, Virginia, United States Elevate Patient Financial Solutions Full time
Job Summary

The Senior Patient Advocate role at Elevate Patient Financial Solutions is a dynamic opportunity to make a positive impact on patients' lives. As a key member of our team, you will connect uninsured hospital patients with programs that cover their medical expenses, serving as a liaison between patients, hospitals, and government agencies.

Key Responsibilities
  • Screen uninsured patients to determine eligibility for federal, state, and county medical or disability assistance
  • Complete applications and follow through until approved
  • Document cases accurately and timely in MPower and hospital systems
  • Provide exceptional customer service and communicate effectively with patients and hospital staff
  • Participate in ongoing training to stay up-to-date on government programs and policies
  • Maintain a structured and timely workflow, ensuring efficient case management
  • Collaborate with hospital staff, case managers, social workers, and financial counselors to achieve patient advocacy goals
Requirements and Qualifications
  • Minimum 1-year experience as an Elevate PFS Patient Advocate
  • Rating of Meets Expectations or above on most current annual assessment
  • A minimum cumulative score of 90% on internal audits
  • Completion of service line training module
  • Adaptability, critical thinking, and proficiency in Microsoft Office Suite, particularly Excel and Outlook
  • Good communication and multitasking skills, with the ability to function in a fast-paced environment
Benefits
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401K plan with 100% match for the first 3% and 50% match for the next 2%
  • 15 days of PTO, 7 paid holidays, 2 floating holidays, and 1 Elevate Day
  • Pet insurance and employee referral bonus program
  • Opportunities for career growth and professional development


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