Field Service Technician II

12 hours ago


Waukesha, Wisconsin, United States Canon Solutions America, Inc. Full time
About the Role

We are seeking a skilled Field Service Technician II to join our team at Canon Solutions America, Inc. As a Field Service Technician II, you will be responsible for diagnosing and repairing complex technical issues with our equipment, ensuring that our customers receive the highest level of service and support.

Key Responsibilities:
  • Diagnose and repair technical issues with our equipment, including mechanical, software, and network failures.
  • Service and repair designated equipment to Canon standards and specifications.
  • Maintain working knowledge and aptitude of multiple product groups, including basic aspects of troubleshooting and diagnostics.
  • Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
  • Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
  • Provide direction to less experienced technicians and assist with escalated technical and/or customer service-related problem areas.
About You:

We are looking for a dedicated individual with a strong technical background and excellent problem-solving skills. The ideal candidate will have a high school diploma or equivalent, plus 1 to 2 years of related experience. A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class are also required.

The successful candidate will be able to travel, have a valid driver's license, and an acceptable driving record. They will also be able to work in a 24/7 environment, performing shift work and on-call rotations. Additionally, they will be required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.

We offer a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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