Field Service Technician II

5 days ago

Waukesha, Wisconsin, United States Canon Solutions America, Inc. Full time
About the Role

At Canon Solutions America, Inc., we're seeking a skilled Field Service Technician II to join our team. As a Field Service Technician II, you will be responsible for diagnosing and repairing complex technical issues with Canon-supported products.

Key Responsibilities:
  • Diagnose and repair technical issues with Canon-supported products
  • Service and repair designated equipment to Canon standards and specifications
  • Maintain working knowledge and aptitude of multiple product groups
  • Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance
  • Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned
Requirements:
  • HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience
  • A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class
  • The ability to travel (valid driver's license and acceptable driving record necessary)
  • The capability to work in a 24/7 environment, while performing shift work and on-call rotations
  • Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises
  • Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling)
About Our Company

Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions.

What We Offer

We offer a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation.

Equal Employment Opportunity

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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