Patient Care Administrative Coordinator

1 week ago


Green Forest, Arkansas, United States Marathon Health Full time

Company Overview

Marathon Health is a prominent provider of innovative primary care services across the United States, catering to 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our extensive offerings encompass advanced primary care, mental health services, occupational health, musculoskeletal care, and pharmacy services, all delivered through our network of over 680 health centers in 41 states. We also provide virtual primary care and mental health services available nationwide. Our patient-first approach is dedicated to transforming healthcare delivery, ensuring convenient access to both in-person and virtual care, which leads to enhanced health outcomes and significant cost efficiencies. We are committed to fostering an inclusive and collaborative work environment, attracting exceptional talent to guarantee expertise and compassion in healthcare delivery. Marathon Health has earned recognition as a five-time winner of the Modern Healthcare Best Places to Work in Healthcare and a six-time Best in KLAS award winner for employer-sponsored healthcare services.

Position Overview

The role of the medical receptionist at Marathon Health involves providing essential administrative support within our on-site medical clinics.

Key Responsibilities

  • Greet patients and visitors warmly, whether in person or via telephone, and manage inquiries appropriately.
  • Enhance patient satisfaction and optimize provider time by efficiently scheduling appointments both in-person and over the phone.
  • Maintain appointment schedules by notifying providers of patient arrivals and managing service delivery timelines.
  • Provide comfort to patients by addressing their concerns and answering questions proactively.
  • Ensure the availability of treatment information by accurately filing and retrieving patient records.
  • Manage patient accounts by collecting, recording, and updating personal and financial information.
  • Assist with prior authorization paperwork for insurance and manage referral communications as needed.
  • Maintain a clean and professional front reception area, including stocking office supplies and coordinating deliveries.
  • Support Medical Assistants with Electronic Medical Record (EMR) data entry, including patient information and necessary documentation.
  • Uphold patient confidentiality and safeguard their records.
  • Perform additional duties as assigned.
Qualifications

A high school diploma or GED is required, along with 1-3 years of relevant experience in a medical office setting or a comparable combination of education and experience. An associate degree in healthcare or a related field is preferred. Proficiency in using an electronic medical record system is essential, with prior experience in ECW being strongly preferred.

Compensation and Benefits

The pay range for this position is competitive and may vary based on geographic location and the candidate's experience and skill level. Marathon Health offers a comprehensive benefits package that includes:
  • Health and Wellness: Free access to Marathon services for in-person and virtual care, employer-paid life and disability insurance, and a choice of medical/dental plans, vision, and employer-funded HSA and FSA options.
  • Financial Support: Competitive salary, 401k matching, and access to financial coaching through our Employee Assistance Program.
  • Lifestyle Benefits: Paid time off for vacations, sick leave, and a holiday schedule.


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