Account Receivable Department Head

4 weeks ago


Atlanta, Georgia, United States D4C Dental Full time

Job Summary:

The Accounts Receivable Manager at D4C Dental is responsible for overseeing the accounts receivable department, ensuring timely collections, and reporting. This role involves managing a team, developing and implementing processes to improve cash flow, and maintaining relationships with clients to facilitate prompt payments. The ideal candidate will possess strong analytical skills, attention to detail, and a proven track record in accounts receivable management. This position plays a critical role in maintaining the company's financial health and supports overall business objectives.

Key Responsibilities:

  1. Lead and manage the accounts receivable team to ensure efficient operations.
  2. Provide training and support to team members on best practices in accounts receivable.
  3. Oversee the hiring and training of team members, and manage performance evaluations, including disciplinary actions when necessary.
  4. Ensure that the AR team receives all information regarding collection efforts and implements the accounts receivable action plan provided by management to increase collections.
  5. Ensure the proper handling and timely processing of Outstanding AR, Zero EOB's, and Secondary's.
  6. Manage escalated situations by conducting thorough investigations and facilitating effective communication with offices/patients.
  7. Collaborate with other departments to resolve discrepancies and improve processes.
  8. Provide regular reports and metric feedback to senior management on accounts receivable performance.
  9. Conduct quarterly assessments of productivity and quality assurance for direct reports and provide feedback to management with a strategy to implement targeted training as needed to enhance performance.
  10. Establishes metrics and communication processes with the markets related to denial management, claim delays, and RCM process workflow.
  11. Monitor accounts receivable aging reports and implement strategies for collections.
  12. Identify payer issues and implement solutions for improvement.
  13. Collaborate with management to create standard operating procedures (SOPs) for accounts receivable processes.
  14. Collaborate with management on any special projects that will help improve functions within RCM.
  15. Ensure compliance with company policies and accounting standards.
  16. Regularly facilitate revenue cycle management analytics and project update correspondence with management.

Qualifications:

  • Bachelor's degree in finance, accounting, or a related field preferred or 5+ years of experience in accounts receivable, with at least 2 years in a managerial role.
  • Experience in the dental industry is a plus.
  • Proficiency in Microsoft Excel.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to make independent decisions through detailed analysis and review.
  • Ability to maintain professionalism in difficult and stressful situations with a positive attitude.
  • Ability to work independently while handling multiple projects and tasks concurrently and timely.


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