Account Receivable Department Head
4 weeks ago
Job Summary:
The Accounts Receivable Manager at D4C Dental is responsible for overseeing the accounts receivable department, ensuring timely collections, and reporting. This role involves managing a team, developing and implementing processes to improve cash flow, and maintaining relationships with clients to facilitate prompt payments. The ideal candidate will possess strong analytical skills, attention to detail, and a proven track record in accounts receivable management. This position plays a critical role in maintaining the company's financial health and supports overall business objectives.
Key Responsibilities:
- Lead and manage the accounts receivable team to ensure efficient operations.
- Provide training and support to team members on best practices in accounts receivable.
- Oversee the hiring and training of team members, and manage performance evaluations, including disciplinary actions when necessary.
- Ensure that the AR team receives all information regarding collection efforts and implements the accounts receivable action plan provided by management to increase collections.
- Ensure the proper handling and timely processing of Outstanding AR, Zero EOB's, and Secondary's.
- Manage escalated situations by conducting thorough investigations and facilitating effective communication with offices/patients.
- Collaborate with other departments to resolve discrepancies and improve processes.
- Provide regular reports and metric feedback to senior management on accounts receivable performance.
- Conduct quarterly assessments of productivity and quality assurance for direct reports and provide feedback to management with a strategy to implement targeted training as needed to enhance performance.
- Establishes metrics and communication processes with the markets related to denial management, claim delays, and RCM process workflow.
- Monitor accounts receivable aging reports and implement strategies for collections.
- Identify payer issues and implement solutions for improvement.
- Collaborate with management to create standard operating procedures (SOPs) for accounts receivable processes.
- Collaborate with management on any special projects that will help improve functions within RCM.
- Ensure compliance with company policies and accounting standards.
- Regularly facilitate revenue cycle management analytics and project update correspondence with management.
Qualifications:
- Bachelor's degree in finance, accounting, or a related field preferred or 5+ years of experience in accounts receivable, with at least 2 years in a managerial role.
- Experience in the dental industry is a plus.
- Proficiency in Microsoft Excel.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to make independent decisions through detailed analysis and review.
- Ability to maintain professionalism in difficult and stressful situations with a positive attitude.
- Ability to work independently while handling multiple projects and tasks concurrently and timely.
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