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AI Technical Specialist
3 weeks ago
As a Technical Implementation Specialist at Wisedocs AI, you will play a crucial role in the successful deployment and integration of our cutting-edge solution. This position involves hands-on technical work, including API integrations, custom configurations, troubleshooting, and support.
The ideal candidate is a tech-savvy problem-solver with strong analytical skills and a deep understanding of technical solutions, integration, and customer success. You will be responsible for managing the technical implementation process, working closely with customers and internal teams to ensure seamless system deployments.
Key responsibilities include:
• Technical Implementation & Configuration:
- Manage the technical implementation process, collaborating with customers and internal teams.
- Configure, deploy, and troubleshoot systems to meet customer-specific requirements.
- Oversee API integrations, ensuring smooth data flows between systems.
• API Integration & Management:
- Develop, manage, and maintain API connections to integrate systems seamlessly.
- Collaborate with development teams to identify and resolve integration issues.
- Ensure APIs are set up securely and optimized for performance.
• Customer Support & Collaboration:
- Serve as the technical point of contact during implementations, addressing questions, troubleshooting issues, and providing expert advice.
- Train customers and end-users on customized features, helping them maximize the value of our solution.
- Collaborate with Customer Success, Sales, Product, Engineering, and other teams to ensure implementations align with customer needs and project timelines.
• Documentation & Process Improvement:
- Document configuration processes, integrations, and customizations for internal and customer use.
- Contribute to the development of implementation best practices and workflows, continuously improving our delivery process.
- Monitor and analyze implementation performance metrics, using insights to improve future projects.
Required Skills and Qualifications:
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 2+ years of experience in technical implementation, API integration, or a similar role.
• Proficiency with API protocols (e.g., REST, SOAP) and knowledge of common programming languages (e.g., Python, JavaScript) is highly preferred.
• Strong problem-solving skills and the ability to work independently as well as in a team environment.
• Excellent communication skills, with the ability to clearly explain technical concepts to non-technical stakeholders.
• Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and project management tools (e.g., Jira) is a plus.
We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience.
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