IT Support Specialist

4 days ago


Gaffney, South Carolina, United States Agape Care Group Full time
About Agape Care Group

A leading hospice, palliative, and pediatric comfort care provider in the Southeast, Agape Care Group is dedicated to serving patients and families with love and delivering the highest quality care. Our network consists of Agape Care South Carolina and Agape Care Georgia, and at any location within our company, you'll find a career that means something. You'll not only have the opportunity to use your skills to make a real difference, but you'll also be part of an inclusive, respectful work environment filled with peers who have answered the call to care for others.

Our Company Mission

Agape Care's mission is to serve with love, providing comfort and support through compassionate care and meaningful experiences. For our team members, these aren't empty words. In every interaction, no matter how big or small, we're dedicated to providing a superior experience for patients facing life-limiting illnesses and their families.

Job Summary

We are seeking an IT Support Specialist to join our team who will provide technical assistance and support to our staff and patients. The ideal candidate will have a strong understanding of computer hardware and software, as well as excellent communication and problem-solving skills.

Responsibilities
  • Provide technical assistance and support to staff and patients
  • Troubleshoot and resolve technical issues related to computer hardware and software
  • Install and configure new hardware and software
  • Provide training and guidance to staff on the use of computer hardware and software
  • Collaborate with other departments to ensure seamless integration of technology
Requirements
  • Associates degree (2) two year college or technical school preferred
  • 1-3 years related experience
  • Knowledge of MDM's, Microsoft Intune/O365 is preferred
  • Strong inter-personal and communication skills
  • Train users in complex topics, ability to communicate concepts to technical and non-technical users
  • Broad knowledge of data processing systems, concepts, and methodologies system back up, disaster recovery, system administration, data integrity
  • Analytical and problem solving skills, and strong self-direction
  • Reliable transportation

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