End User Computing Support Specialist

1 week ago


Gaffney, South Carolina, United States A3 Staffing Solutions Full time
Job Overview

Position: End User Computing Support Specialist
Location: Gaffney, SC, USA
Compensation: $22-$25/HR
Payment Frequency: Weekly

Benefits: Comprehensive benefits package
Work Schedule: Monday - Friday, 8 AM to 5 PM

The role of the End User Computing Support Specialist involves troubleshooting, repairing, and performing preventative maintenance on end user computing devices and associated peripherals at various corporate sites.

The selected candidate will handle assignments that require a broad analysis of data and hardware, necessitating the evaluation of various identifiable factors. The individual will utilize sound judgment under general supervision while adhering to established practices and policies to determine appropriate methods and techniques for problem resolution. This role also serves as a liaison among customers, departments, and internal teams to facilitate effective problem-solving.

Key Responsibilities:

  • Provide on-site technical support to authorized users, ensuring compliance with specified service level agreements (SLAs).
  • Address and resolve incidents and issues related to end user computing equipment.
  • Conduct reactive troubleshooting to identify potential incidents or problems and implement solutions to prevent recurrence.
  • Assist authorized users in connecting to the corporate network and facilitate access to LAN, print, and file services, as well as WAN connectivity.
  • Perform repair and maintenance on mobile devices.
  • Install, upgrade, and repair end user computing equipment, including desktops, laptops, monitors, and peripherals.
  • Provide software troubleshooting and replacement services for non-warranty assets.
  • Ensure network connectivity for printers and scanners, including configuration support and IP addressing.
  • Deliver warranty and break/fix support for networked printers and scanners.
  • Configure and support users on mobile computing platforms.
  • Offer VIP support for various equipment, including desktop and mobile devices, display screens, video systems, and communication devices.
  • Manage printer configurations and queues based on requests in accordance with SLAs.
  • Provide on-site hardware support for general troubleshooting and issues related to end user computing technologies.
  • Maintain regular and accurate communication regarding customer requirements, supervising assignments, and liaising with sales, operations, and branch personnel.
  • Utilize problem management systems to track and report customer calls and requests, effectively communicating technical information to both technical and non-technical audiences.
  • Deliver deskside support services as needed.
Company Overview

A3 Staffing Solutions is dedicated to providing exceptional services and professionals with strong work ethics and proven processes. We prioritize:

  • Delivering an outstanding client experience.
  • Fulfilling our commitments.
  • Building trust through integrity and accountability.
  • Creating an environment that fosters innovation.


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