Customer Experience Manager

3 weeks ago


Wichita, Kansas, United States MCI Military Recruitment Full time
Job Summary

The Contact Center Director role is critical to the success of our business, and we are looking for a talented individual to fill this position. You will be responsible for overseeing quality, production, and hours while implementing strategic sales plans that align with corporate objectives.

In addition, you will manage metrics, performance criteria, policies, and procedures to continuously improve call center productivity. This role requires strong leadership and communication skills, as well as the ability to analyze trends and produce statistical reports on individual performance and sales trends.



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