Customer Experience Representative

6 days ago


Wichita, Kansas, United States Benjamin Franklin Plumbing of Wichita, KS Full time
Join Our Team: Are you a motivated and organized individual looking for a rewarding career in customer service? Look no further At Benjamin Franklin Plumbing of Wichita, KS, we are seeking a Client Care Representative to join our team and help us deliver outstanding service to our clients. As a key member of our team, you will be responsible for handling incoming calls, scheduling appointments, and ensuring client satisfaction.

About the Role:
This position involves working closely with our clients to understand their needs and preferences. You will be responsible for answering incoming client telephone calls, assisting with the supervision and dispatching of scheduled service and maintenance calls, and reporting to the Call Center Manager.

Responsibilities:
• Provide exceptional customer service to our clients through timely and efficient responses to their inquiries.
• Ensure that each client interaction is positive and memorable.
• Collaborate with the Call Center Manager to ensure seamless operations and achieve team goals.

Requirements:
• High school diploma or equivalent required.
• Excellent communication and interpersonal skills are essential.
• Prior customer service experience is preferred.
• Ability to work effectively in a fast-paced environment.

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