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Bilingual Front Office Manager
2 months ago
Job Title: Front Desk Supervisor - Bilingual
Location: Wilmington, DE
Schedule: Full-Time, Monday - Friday, 8:00 AM - 5:00 PM
SUMMARY
Under the guidance of the Chief Operating Officer, the Front Desk Supervisor oversees all aspects of the front office operations. This includes managing the patient appointment system, cashiering functions, and coordinating front desk personnel. Proficiency in both Spanish and English is essential.
RESPONSIBILITIES
The following responsibilities are illustrative and not exhaustive:
- Supervise and schedule all front office staff, managing resources such as the patient reception area and appointment scheduling.
- Ensure patients are scheduled according to established protocols when providers are available to deliver care.
- Maintain confidentiality of patient demographics and financial information, ensuring the highest standards of privacy.
- Greet and welcome all patients in a courteous and professional manner.
- Schedule physicians and other providers in accordance with written protocols provided to the Front Desk Supervisor.
- Prepare daily, weekly, and monthly reports summarizing patient activity by provider, along with demographic data and appointment statistics.
- Develop and update procedure manuals for appointments, cashier functions, and other front office activities.
- Ensure proper maintenance of the multi-user computer system in accordance with COO guidelines and sound business practices.
- Perform cashiering duties, including preparation of daily collection records and deposit slips.
- Complete other assigned tasks as necessary.
KEY PERFORMANCE INDICATORS
- Provider satisfaction.
- Patient satisfaction.
- Exceptional customer service.
- Compliance with attendance policies.
- Timely completion of assigned responsibilities.
QUALIFICATIONS
Applicants must possess a bachelor's degree in business or a related field, along with a minimum of one year of managerial experience. Experience in Medical Billing is required. Candidates should be knowledgeable in automated data systems, spreadsheets, and scheduling techniques. Proven leadership skills, teamwork, integrity, and strong customer service abilities are essential. Excellent organizational and communication skills (both verbal and written) are required. Bilingual proficiency in Spanish and English is mandatory.
WORKING CONDITIONS
This is an hourly position governed by the Fair Labor Standards Act. The Front Desk Supervisor is expected to work a standard 40-hour workweek from Monday to Friday, 8:00 AM to 5:00 PM.
HIPAA STATEMENT
The individual will have access to patient records, and professionalism and confidentiality must be upheld at all times.
Company Overview
PrideStaff offers a diverse range of rewarding career opportunities. Whether you seek the flexibility of temporary work or the stability of a full-time position, PrideStaff can assist you in finding a role that aligns with your skills and interests. With locations nationwide, PrideStaff connects you to great jobs with over 3,000 employers.
As a PrideStaff Field Associate, you will benefit from a competitive pay and benefits package, and importantly, you will be treated with fairness, dignity, courtesy, and respect. Work with a staffing firm that prioritizes your needs.
