Lab Services Specialist

5 days ago

Redwood City, California, United States One Medical Full time
About Us

One Medical is a pioneering healthcare organization that is revolutionizing the way primary care is delivered. Our mission is to provide high-quality, patient-centered care that is accessible, affordable, and enjoyable.

We're not just a doctor's office - we're a team of dedicated healthcare professionals who are passionate about making a difference in the lives of our patients. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns have been making a positive impact for over 15 years.

As a leader in the healthcare industry, we're committed to innovation and excellence. Our partnership with Amazon has enabled us to expand our reach and deliver exceptional healthcare to more consumers, employers, care team members, and health networks.

The Opportunity

We're seeking a highly skilled and compassionate Lab Services Specialist to join our team. As a key member of our patient care team, you'll play a vital role in providing exceptional experiences for our patients and helping them navigate their care journey.

You'll work closely with our diverse team of providers and administrative assistants to ensure that our patients receive the highest quality care. Your expertise in specimen collection and processing will be essential in helping us deliver accurate and timely results.

We're looking for someone who is passionate about delivering human-centered care and has a growth mindset. If you're a strong team player with excellent communication skills and a proven ability to navigate complex situations, we'd love to hear from you.

Key Responsibilities
  • Provide best-in-class venipuncture services to patients of all ages
  • Perform and assist with extended scope duties, including non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
  • Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization
  • Continuously care for our members beyond the lab room by answering patient messages, following up on lab cases, and assisting our providers and virtual medical team with clerical duties
  • Master our technology suite, including Slack, G-suite, Zoom, and our Electronic Medical Record System, to interact with team members and complete daily work
Requirements
  • An active phlebotomy certification to practice in CA and at least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
  • Strong written and verbal communication skills
  • A High School Diploma or equivalent
  • Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously
  • Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)
  • A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care
  • A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks
  • Experience with extended scope care, including non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs (preferred)
Benefits
  • Paid sabbatical after 5 and 10 years
  • Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
  • Competitive Medical, Dental, and Vision plans
  • Free One Medical memberships for yourself, your friends, and family
  • Pre-Tax commuter benefits
  • PTO cash outs - Option to cash out up to 40 accrued hours per year
Competitive Salary

The base hourly range for this role is $25.25 to $27.25 based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location.

The total compensation package for this position may also include benefits. For more information, please contact us.

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