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Lab Services Specialist

2 months ago

Redwood City, California, United States One Medical Full time
About Us

One Medical is a pioneering healthcare organization that's redefining the primary care experience. We're committed to making quality care more accessible, affordable, and enjoyable for everyone.

Our mission is to transform healthcare by improving the experience for patients, providers, employers, and health networks. We're achieving this by offering seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns.

We're proud to have been a leader in healthcare for over 15 years and are now part of the Amazon family. Together, we're working towards delivering exceptional healthcare to more consumers, employers, care team members, and health networks, ultimately achieving better health outcomes.

The Opportunity

As a One Medical Lab Services Specialist, you'll play a vital role in providing an exceptional experience for our patients. You'll be responsible for providing venipuncture services and other clinical support services, working closely with our diverse team of providers and administrative assistants.

You'll utilize the highest quality standards to perform specimen collections and processing, while providing a personalized and calming experience for our patients. You'll also use a growth mindset to navigate the rapidly changing technology and workflows that keep us at the forefront of modern healthcare.

We're looking for a strong team player who can use their innovative problem-solving skills to tackle various tasks and challenges. You'll combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients.

Key Responsibilities
  • Provide best-in-class venipuncture services to a diverse population
  • Perform and assist with extended scope duties, including non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
  • Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization
  • Continuously care for our members beyond the lab room by answering patient messages, following up on lab cases, and assisting our providers and virtual medical team with clerical duties
  • Master our technology suite, including Slack, G-suite, Zoom, and our Electronic Medical Record System, to interact with team members and complete daily work
Requirements
  • An active phlebotomy certification to practice in CA and at least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
  • Strong written and verbal communication skills
  • A High School Diploma or equivalent
  • Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously
  • Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)
  • A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care
  • A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks
  • Experience with extended scope care, including non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs (preferred)
Benefits

We're committed to taking care of our team members' health and wellness. Here are some of the benefits we offer:

  • Paid sabbatical after 5 and 10 years
  • Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
  • Competitive Medical, Dental, and Vision plans
  • Free One Medical memberships for yourself, your friends, and family
  • Pre-Tax commuter benefits
  • PTO cash outs - Option to cash out up to 40 accrued hours per year
Competitive Salary

The base hourly range for this role is $25.25 to $27.25 based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location.

The total compensation package for this position may also include benefits. For more information, please contact us.

Protecting Your Future

We're committed to protecting your future and the future of your family. Here are some of the benefits we offer:

  • 401K match
  • Credit towards emergency childcare
  • Extra contributions toward maternity and paternity leave
  • Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
  • Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
Work Schedule

This is a full-time role (40 hrs/week) with 8 hr shifts generally taking place between 7:30am-5pm Monday-Friday based in Palo Alto.

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.