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Propane Sales and Service Associate

2 months ago

Boise, Idaho, United States Suburban Propane Full time

About the Role

We are seeking a highly motivated and customer-focused Part-Time Customer Service Representative to join our team at Suburban Propane. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling incoming calls, and utilizing a proactive sales approach to uncover additional sales and service opportunities.

Key Responsibilities

  • Handle incoming calls and provide prompt, professional service to customers
  • Utilize a proactive sales approach to uncover additional sales and service opportunities
  • Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, and various policies and procedures related to product delivery and service
  • Present a professional, confident, and enthusiastic image to develop trusting relationships with all customers
  • Provide high levels of customer account management by properly setting up and maintaining account information and data
  • Process and coordinate Accounts Receivable, Collections, and Accounts Payable functions and activities
  • Handle administrative, data entry, reporting, and reconciliation around asset and inventory controls and purchasing
  • Coordinate with Customer Service Center (CSC), regional, and corporate employees to ensure high levels of customer service and achieve operational efficiencies
  • May assist with route forecasting and maintenance and with the scheduling of daily service work, installation, and repairs

Requirements

  • Minimum of 3 years of experience in a customer service role
  • Minimum of a High School diploma or GED preferred
  • Solid computer skills including Microsoft Office, data entry, and the ability to run and analyze reports
  • Ability to multi-task and prioritize assignments in a team environment

About Suburban Propane

Suburban Propane Partners, L.P. is a nationwide marketer and distributor of a diverse array of products to meet the energy needs of our customers, specializing in heating oil and refined fuels, as well as the marketing of propane, natural gas, and electricity in deregulated markets. With over 3,000 employees and as the 3rd largest propane retailer in the country, Suburban Propane maintains business operations in 42 states, providing prompt, reliable service to over one million residential, commercial, industrial, and agricultural customers.