Service Director
5 days ago
The Service Manager is responsible for overseeing the day-to-day operations of the Service Department at Kenworth Sales Company. This role requires strong leadership and management skills to supervise a team of employees and ensure the efficient delivery of services to customers.
Key Responsibilities:- Supervise and manage a team of Service Department employees to ensure excellent customer service and timely completion of repair orders.
- Analyze performance results and implement corrective actions to improve efficiency and productivity.
- Develop and implement plans to meet sales and profit targets, including market analysis and sales strategies.
- Organize and train employees to maintain high levels of technical expertise and customer satisfaction.
- Coordinate with other departments and functional managers to ensure seamless operations and effective communication.
- Maintain liaison with Kenworth Truck Co. Service representatives, fleet owners, and other important customers to build strong relationships and drive business growth.
- High school diploma or equivalent required; five years of experience as a heavy duty truck repair technician preferred.
- Working knowledge of all heavy truck repair methods and techniques.
- Excellent communication, supervisory, and managerial skills.
- Ability to manage and coordinate large department at a profit and according to dealership guidelines.
- Professional personal appearance and adherence to dealership uniform policy.
This role requires a combination of physical and desk work, including lifting parts, climbing in and out of vehicles, and using computer equipment. The Service Manager must be able to work in a fast-paced environment and adapt to changing priorities and deadlines.
Benefits:Kenworth Sales Company offers a comprehensive benefits package, including retirement and paid life insurance, vacation time, sick days, and paid holidays. We are an Equal Opportunity and Affirmative Action Employer and welcome qualified applicants from diverse backgrounds.
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