Highly Skilled Technical Support Specialist for Centrifugal Chillers

2 weeks ago


Sens, Bourgogne-Franche-Comté, United States Johnson Controls Full time
Job Description

We are seeking a highly skilled technical support specialist to join our team at Johnson Controls. As a systems specialist, you will provide technical support on centrifugal chillers and other building equipment products, focusing on troubleshooting and improving product reliability.

Your role will include:

  • Providing day-to-day technical support for BE products to Field Sales & Service organization on a global basis via site visit, phone, video, or email.
  • Accountable to create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations.
  • Providing input and feedback to maintain high quality product service literature.
  • Must be proficient in troubleshooting the refrigeration cycle as applied to centrifugal, air-conditioning, and heat pump duty chiller on BE equipment.

In addition to your technical expertise, you will also have the opportunity to engage with sales, service teams, and engineering to enhance quality and customer satisfaction. Your role will also include creating technical documentation and conducting training to ensure a thorough understanding of product functionalities and maintenance.

Requirements

To be successful in this role, you will need:

  • A Bachelor's Degree in Engineering or a related Technical/Scientific field.
  • Minimum of eight (8) years' of hands-on technical experience and troubleshooting with a knowledge of centrifugal and industrial BE products.
  • Adept in analyzing and solving complex product system problems.
  • Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail is required.
  • Ability to travel both domestically and Internationally up to 75% of the time.
Benefits

We offer a competitive salary of $120,000 per year, comprehensive benefits package including 401K, medical, dental, and vision care, paid vacation/holidays/sick time - 15 days of vacation first year, extensive product and on the job/cross training opportunities, encouraging and collaborative team environment, and dedication to safety through our Zero Harm policy.

Location

This role is remote, but may require occasional travel to various locations.



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