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Procurement Card/eCommerce Manager

2 months ago

New Haven, Connecticut, United States Yale University Full time
Job Summary

The Procurement Card/eCommerce Manager will oversee the administration of Yale University's procurement card and eCommerce programs. This role will be responsible for implementing and ensuring adherence to policies and procedures, ensuring compliance with regulatory and internal requirements, monitoring card usage, and providing training and support to cardholders while promoting best practices across the university.

Key Responsibilities
  • Implement and manage the procurement card and eCommerce programs, ensuring compliance with regulatory and internal requirements.
  • Monitor card usage and provide training and support to cardholders to promote best practices.
  • Develop and implement strategies to strengthen controls, optimize the user experience, and improve managing the platforms and technology.
  • Collaborate with the Data Analytics team to analyze spending patterns, detect fraud, identify cost savings, and propose sourcing opportunities.
  • Act as a primary liaison between program providers and the Business offices and/or functional departments.
  • Support and coach the Specialist team engaged in creating, distributing, terminating, and changing limits of university Purchasing Cards.
  • Handle the first level of review and approves for exception requests and other escalated items.
  • Monitor daily queues to support and insure expert, timely and accurate processing of PCard transactions and inquiries.
  • Train department Business Offices on policies/procedures and card holder best practices.
  • Research fraudulent activity and escalate promptly.
  • Work with stakeholders to resolve issues and help simplify the process.
Requirements
  • Bachelor's Degree in a related field and three years of related experience or an equivalent combination of education and experience.
  • Proficiency in financial software and tools, such as Workday, Jaggear, Salesforce, or similar systems.
  • Effective communication skills, both written and verbal, with the ability to interact with stakeholders at all levels.
  • Strong organizational skills, attention to detail, and proven ability to manage multiple competing priorities simultaneously.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Knowledgeable in collaborative applications such as SharePoint, Teams, Zoom, etc.
Preferred Qualifications
  • BA in business administration, finance, accounting, or related field.
  • Proven experience (3 years) in procurement, financial services, eCommerce, management, or a similar role.
  • Experience managing a team.
  • Strong understanding of procurement card programs, eCommerce platforms, policies, and regulatory requirements.
  • Excellent analytical skills with ability to interpret data and identify trends.