Account Service Director
3 weeks ago
The ideal candidate is a seasoned professional with a passion for delivering exceptional customer experiences. As an Account Service Director at Resulticks, you will lead the coordination of client projects, ensuring timely delivery and smooth execution of omnichannel marketing campaigns. Your expertise in digital marketing campaign management will shine as you serve as the primary point of contact for communication, documentation, conflict resolution, compliance, deliverables, and billing for our clientele.
We are looking for someone who is comfortable working in a global organization with team members and stakeholders across multiple time zones. This means you're happy to have a flexible work schedule that may include early morning or late evening meetings with colleagues in Asia Pacific.
Key Responsibilities:
- Complete the Resulticks employee training program within 90 days and become a subject matter expert in Resulticks' capabilities and services.
- Gather clients' campaign requirements while suggesting ideas for improved communication and customer engagement.
- Communicate clients' desired outcomes to internal development teams.
- End-to-end omnichannel digital marketing campaign management, including setup and execution, A/B testing, performance assessment, data analysis, and reporting.
- Work closely with project teams to continuously monitor projects and campaigns, identifying potential issues and opportunities for elevating outcomes.
- Ensure the effectiveness of communication and campaign execution as per Statements of Work (SOWs).
- Ensure adherence to project timelines, procedural best practices, quality standards, and profitability.
- Manage client projects and campaigns to ensure timely completion and profitability.
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