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Service Operations Leader

2 months ago

Wilmington, Delaware, United States The Miner Corporation Full time

Company Overview

The Miner Corporation is a premier provider of service and equipment solutions, operating through a network of branches nationwide. Recognized for our dynamic approach, we have received accolades such as the Best Managed Companies Award by Deloitte and WSJ for three consecutive years, and we have been listed among the Inc. 5000 Fastest Growing Companies for eight years in a row. Our commitment to innovation drives us to continuously seek better solutions for our clients, contributing to our growth and success.

About Miner

With over two decades of experience, Miner specializes in optimizing warehousing and materials management, ultimately saving our clients both time and money. Our focus on efficiency allows our customers to concentrate on their core operations while we handle maintenance and management.

Employee Benefits

At Miner, we recognize that our employees are our greatest asset. We offer a comprehensive benefits package that includes:

  • Competitive salary with performance-based incentives
  • Comprehensive benefits starting from day one, including medical, dental, vision, and a 401K plan with company match
  • Paid Time Off (PTO) and holidays
  • Ongoing training and mentorship from industry experts
  • Opportunities for career advancement

Position Summary

The Service Operations Leader will oversee all facets of operational management and service delivery, ensuring the financial success of the service branch within the designated area.

Key Responsibilities

  • Set clear job expectations, monitor performance, and provide feedback.
  • Prioritize service requests and make swift decisions to minimize downtime.
  • Foster a safety-oriented culture that aligns with company standards.
  • Recruit and develop skilled technicians.
  • Uphold high standards for customer service and repair quality.
  • Implement and enforce operational policies and procedures.
  • Analyze service issues and develop actionable solutions.
  • Encourage teamwork and collaboration across departments.
  • Respond to inquiries from both internal and external stakeholders.
  • Maintain a safe and organized work environment.
  • Stay updated on industry best practices through continuous learning.
  • Facilitate training for new employees.
  • Monitor technician performance and ensure efficient resource allocation.
  • Perform additional duties as assigned.

Performance Metrics

Success in this role will be measured by:

  • Safety records and project completion timelines.
  • Customer satisfaction ratings and issue resolution efficiency.
  • Growth in service utilization among existing clients.
  • Adaptation to evolving customer needs and business initiatives.

Qualifications

The ideal candidate will possess:

  • Experience in managing service teams.
  • Strong leadership and interpersonal skills.
  • Excellent communication and organizational abilities.
  • Proficiency in Microsoft Office Suite.
  • A results-driven mindset with the ability to work independently and collaboratively.
  • A high school diploma or GED; an associate degree or higher is preferred.

Physical and Work Environment

This role may require wearing Personal Protective Equipment (PPE) and involves working in various settings, including warehouses and manufacturing facilities. Candidates should be prepared for moderate to high noise levels and the presence of high voltage equipment.

The Miner Corporation is an equal opportunity employer, considering applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, or any other legally protected status.